Creating and managing aliases
Aliases allow you to answer chats via different personas. You may want to create an alias to protect your identity or give the appearance that your business is larger than it is. With aliases, you can create a new identity the customer sees when you respond to chats.
To make changes to an existing alias or create a whole new one, click your Profile Icon in the upper-right corner of the Dashboard and select Edit Profile.
On your My Profile page, select Aliases in the Account menu to view a list of all of your current aliases. Then, select an alias to make changes or hit the green Add Alias button in the upper-right corner to create a new one.
Now you can give a name and add a picture to complete the new you. You can even upload your own pic to add another level of realism and personality.
With multiple Aliases set up, you can choose which one you'd like to use before joining a chat and even select your favorite as the default.