If you can't say something nice, don't say anything at all. It's unfortunate, but occasionally a visitor does not follow this time-tested saying and you may have to ban them from using the widget on your personal profile page.
There are three ways to ban a visitor: while they're in a chat with you, from the Inbox, or from the Ban List. However you do it, it can be undone should you have a change of heart. Banning a visitor on your profile page prevents them from using the chat widget. However, it will not ban them from visiting the page.
Banning in an active chat
To ban someone from your profile page while in a chat, select the Options icon (three dots symbol) in the upper-right corner of the conversation window.
Then, select Ban in the drop-down menu.
You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose whether you want to ban them by their IP address. If you choose not to ban the IP, the visitor can simply clear the cookies in their browser and return immediately.
You can also ban someone from the Inbox after they have left a chat.
Select the Inbox icon in the upper tab menu to view your current messages.
Then, select the chat or ticketing conversation with the offender in the list.
To ban the visitor, select the Options (three dots symbol) icon in the upper-right corner of the conversation window.
Then, select Ban in the dropdown menu.
You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose whether or not to ban the visitor by their IP address. If you choose not to ban the IP, the visitor can simply clear the cookies in their browser and return immediately.
To ban a visitor you no longer have in a chat from your profile page with an IP address, make your way over to your Profile icon in the lower-left corner of the dashboard and click the image.
Select Edit Profile in the popup menu.
Then, in the left menu under Profile, select Ban list.
Here you'll see a list of all the visitors and IPs that have been banned on your profile page.
To add a new visitor to the naughty list, click the Ban IP button in the upper-right corner.
This opens a new window allowing you to add the IP address of the visitor you want to ban along with a reason for doing so.
Everyone loves a good redemption story. If you need to remove the ban from a single offender, just select them in the list. This will open up a record of what happened when they were banned.
To end the ban, click the Delete button.
To remove multiple bans at once, click the checkboxes in the Ban List and group visitors together. Once you've selected all of the visitors you want to stop banning, click the red Delete Selection button at the bottom of the page.
Then, click the Delete button to confirm your choice in the popup window that appears.
If you have questions or need assistance, our support team is always available. Schedule a call so we can better assist you.