Managing the ban list for your personal profile page
If you can't say something nice, don't say anything at all. It's unfortunate, but occasionally a visitor does not follow this time-tested saying and you may have to ban them from using the chat widget on your Personal Profile page.
There are three ways to ban a visitor: while they're in a chat with you, from the Messaging section, or from the Ban List. However you do it, it can be undone should you have a change of heart. Banning a visitor on your Personal Profile page prevents them from using the chat widget but it will not ban them from visiting the page.
Banning in an active chat
To ban someone from your Personal Profile page while in a chat, hit the red ban button in the bottom right corner of the Details Pane.
You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose whether or not you want to ban the visitor by their IP address. If you choose not to ban the IP, the visitor can simply clear the cookies in their browser and return immediately.
Banning from the Messaging section
You can also ban someone from the Messaging section after they have left a chat.
Select the inbox icon on the left side of the Dashboard to navigate to the Messaging section. Then select the conversation with the offender from the list.
To ban a visitor, hit the red ban button in the bottom right corner of the Details Pane.
You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose whether or not to ban the visitor by their IP address. If you choose not to ban the IP, the visitor can simply clear the cookies in their browser and return immediately.
Banning from the Ban List and removing a ban
To ban a visitor you no longer have in a chat from your Personal Profile page with an IP address, make your way over to your Profile Icon in the top right-hand corner of the Dashboard and click the image. This will open a menu with options for changing how you experience the Dashboard and how your interactions with others will appear to them.
Click the Edit Profile option from the list to open your My Profile page. Then select the Ban list option from the Profile list.
Here you'll see a list of all the visitors and IPs that have been banned on your Personal Profile page.
To add a new visitor to the naughty list, click the green Ban IP button in the top right corner. This will open a new window allowing you to add the IP address of the visitor you want to ban along with a reason for doing so.
Everyone loves a good redemption story. If you need to remove the ban from a single offender, just select them from the list. This will open up a record of what happened when they were banned. To end the ban, click the red Delete button.
To remove multiple bans at once, click the checkboxes in the Ban List and group visitors together. Once you've selected all of the visitors you want to stop banning, click the red Delete Selection button at the bottom of the page.