If you can't say something nice, don't say anything at all. It's unfortunate, but occasionally a visitor does not follow this time-tested saying and you may have to ban them from using the chat widget on your personal profile page.
There are three ways to ban a visitor: while they're in a chat with you, from the Messaging panel, or from the Ban List. However you do it, it can be undone should you have a change of heart. Banning a visitor on your profile page prevents them from using the chat widget. However, it will not ban them from visiting the page.
Banning in an active chat
To ban someone from your profile page while in a chat, hit the red ban button in the lower-right corner of the Details Pane.
You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose whether or not you want to ban them by their IP address. If you choose not to ban the IP, the visitor can simply clear the cookies in their browser and return immediately.
Banning from the Messaging section
You can also ban someone from the Messaging section after they have left a chat.
Select the Messaging tab (inbox icon) on the left side of the Dashboard to view your current messages. Then, select the conversation with the offender in the list.
To ban a visitor, hit the red ban button in the lower-right corner of the Details Pane.
You'll now have the option to ban the visitor. You must give a reason before they can be banned and choose whether or not to ban the visitor by their IP address. If you choose not to ban the IP, the visitor can simply clear the cookies in their browser and return immediately.
To ban a visitor you no longer have in a chat from your profile page with an IP address, make your way over to your Profile Icon in the upper-right corner of the Dashboard and click the image.
Select Edit Profile in the drop-down list to open your My Profile page. Select Profile. Then, click Ban List.
Here you'll see a list of all the visitors and IPs that have been banned on your profile page.
To add a new visitor to the naughty list, click the green Ban IP button in the top right corner. This will open a new window allowing you to add the IP address of the visitor you want to ban along with a reason for doing so.
Everyone loves a good redemption story. If you need to remove the ban from a single offender, just select them from the list. This will open up a record of what happened when they were banned. To end the ban, click the red Delete button.
To remove multiple bans at once, click the checkboxes in the Ban List and group visitors together. Once you've selected all of the visitors you want to stop banning, click the red Delete Selection button at the bottom of the page.
In case you encounter any issues, our support team is always available. Schedule a call so we can better assist you.