Creating and managing global shortcuts

The instructions below are for desktops and laptops only.

Global shortcuts can be used with any property on your tawk.to your account, and they can only be accessed from your profile.

Shortcuts are pre-written responses that you can create for common events, questions, or situations. Here’s how shortcuts can help you deliver exceptional support:

• Boost efficiency
  Shortcuts eliminate repetitive typing, allowing faster response to customer inquiries. This translates to shorter wait times and happier customers.
  
  

• Maintain accuracy and brand consistencyCraft responses that embody your company's voice and values, and say goodbye to typos and inconsistencies. Polished, pre-written responses ensure a professional image and clear communication.
  

Read on to learn how to create and manage your global shortcuts.

Follow these steps to create a profile shortcut:

1. Click your profile image on the bottom left corner of your dashboard.

2. Click Edit Profile.

3. Go to Profile > Global Shortcuts.

4. Click Add Shortcut.

5. Enter the shortcut name. A descriptive name will help you find the shortcut easily.

6. Enter the message you want to send to your visitors. Then, click Add Suggested Messages to add up to 4 suggested messages.

7. Click Save.

To use a global shortcut in a chat conversation, type “/” followed by the shortcut name, and your shortcut will appear as a suggestion. Select the shortcut to use it.

For example:

Note: Global shortcuts aren’t used as a data source for AI Assist.

If you have feedback about this article, or if you need more help:

• Click the green live chat icon

• Schedule a call with us

• Visit our community