Managing the ban list on iOS

With the mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for

If you can't say something nice, don't say anything at all. It's unfortunate, but occasionally you may have to ban a visitor from using the chat widget.

To ban someone by their IP address or remove a visitor from the Ban list on iOS, select the hamburger icon in the top left corner to open the menu.

Select Admin from the list to open the property selection menu.

Select the property for which you'd like to manage the Ban list.

Select Ban list.

Here you'll see a list of all of the banned visitors. To ban another, click the + (Plus) symbol in the top right corner.

Now enter the IP address of the visitor you wish to ban, and select the green Ban button.

To remove someone from the Ban list, select the pencil icon in the top right corner. Now you can select the visitors you want to remove from the Ban list or select the entire list by choosing the checkbox symbol in the top right corner.

Once you have the right visitors selected, click the trash can icon to remove the visitors from the Ban list.

You can also select a banned visitor from the list to see information regarding the ban, such as when it happened, where they are from, why they were banned, and even past conversations with the visitor.

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