Changing your online status
To change your status between Online, Away and Invisible,
Dashboard ⮕ click the image of your Profile Icon in the top right-hand corner ⮕ hover over the first option to select Online, Away, or Invisible
The very first option under your name will be your online status and will either be set to Online, Away or Invisible. Hovering over the status allows you to switch between the three options.
Online
You're available and ready to accept chats.
Away
You're online but have set the widget to away to let visitors know you may be busy and may not be able to answer.
Invisible
You're offline and are not ready to answer chats, this is perfect for monitoring chats.
Note: At least one agent must be logged in as either Online or Away for the widget to be online.