Changing your online status

Shane Wall

Last Update a month ago

To change your status between Online, Away and Invisible, make your way over to your Profile Icon in the top right-hand corner of the Dashboard and click the image. This will open a menu with options for changing how you experience the Dashboard and how your interactions with others will appear to them.

The very first option under your name will be your online status and will either be set to Online, Away or Invisible. Hovering over the status allows you to switch between the three options.

Online

You're available and ready to accept chats.

Away

You're online but have set the widget to away to let visitors know you may be busy and may not be able to answer.

Invisible

You're offline and are not ready to answer chats, this is perfect for monitoring chats.

Note: At least one agent must be logged in as either Online or Away for the widget to be online.

Was this article helpful?

56 out of 68 liked this article

Still need help? Message Us