Changing your online status

To change your online status, click your Profile Image in the upper-right corner of the Dashboard and hover over your current status to select one of three options: Online, Away or Invisible.

Online

You're available and ready to accept chats.

Away

You're online but have set the widget to away to let visitors know you may be busy and may not be able to answer.

Invisible

You're offline and are not ready to answer chats, this is perfect for monitoring chats.

Note: At least one agent must be logged in as either Online or Away for the widget to be online.

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