Changing your online status

Use your online status to set clear expectations for visitors and your team. Choosing the right status helps avoid missed chats and delivers a better visitor experience. 

For desktops & laptops

2. Click your Profile image in the lower-left corner of the dashboard.

3. Click your status and select Online, Away, or Invisible.

For mobile

1. Open the app and log in to your tawk.to account.

2. Tap You at the lower-right corner.

3. Tap Online Status and select Online, Away, or Invisible. To receive chats, set your status to Online or Away.

Note: Simply closing the mobile app does not always log you out. You may need to sign out to make the widget go offline on your mobile device.

Online
This status indicates you are available to answer incoming chats. A green dot will appear next to your name, and the chat widget will be online for visitors.

Away
Use this status when you’re busy or away from your computer. It lets visitors know you may not respond immediately, helping set clear expectations. The widget will only appear Away if all agents in the property are set to Away. If at least one agent is Online, the widget remains Online.

Invisible
If you need to access the dashboard without appearing online, you can choose the Invisible status. If no other agents are online, the chat widget will appear offline to visitors. However, you can still monitor activity and respond to chats if needed.

• Team visibility
  You can see the status of your team members in the group chat and direct messages area. This helps you know who is available to assist visitors. Learn more here: The difference between Online, Away and Invisible
  
  

• Widget behavior
  If you want your chat widget to go offline when no agents are online, make sure to enable this setting in your widget's visibility options. Learn more here: Change how the widget behaves on your site
  
  

• Automated scheduling
  For added convenience, you can use the Widget Scheduler to automatically set your chat widget's online and offline hours to match your business hours. Learn more here: Using the Widget Scheduler
  
  

• Customize away/offline messages
  Change greetings, add a Knowledge Base search, or enable a Pre-Chat/Offline form on your widget so visitors can leave contact details and reduce missed opportunities. Learn more here: Changing the greetings on your widget

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