Changing your online status
To change your online status, click your Profile Image in the upper-right corner of the Dashboard and hover over your current status to select one of three options: Online, Away or Invisible.
You're available and ready to accept chats.
You're online but have set the widget to away to let visitors know you may be busy and may not be able to answer.
You're offline and are not ready to answer chats, this is perfect for monitoring chats.
Note: At least one agent must be logged in as either Online or Away for the widget to be online.