Managing your tawk.to billing
The instructions below are for desktops and laptops only.
The Billing section of your tawk.to Dashboard lets you manage your subscriptions, update payment details, view invoices, and cancel subscriptions — all in one place.
Note: Only Admins can access billing settings and make changes to paid plans.
Accessing your Billing settings
3. Click Administration on the top menu.
4. Click Billing in the left menu, and select Purchases and Invoices.
From here, you can:
View your current subscriptions
Update your payment method
See invoices and payment history
Cancel or modify your subscriptions
Changing your payment method
This guide walks you through updating your payment method:
Changing your billing address
Follow these steps to update your billing address:
1. In the Purchases and Invoices page, click Modify next to the billing address you want to change.
2. Enter your new billing address and click Save.
Your updated address will appear on future invoices.
Changing your subscription
You can upgrade or downgrade your plan at any time. To learn more about switching plans, see this guide: How do I change my subscription?
If you need to move a subscription from one property to another, see this guide: Can I transfer a subscription to a different property?
Viewing your invoices
To view or download invoices:
1. In the Purchases and Invoices page, your Subscription invoices are available on the right of each subscription.
2. Click the download icon next to any invoice to save a PDF copy.
When an admin purchases a new add-on, the invoice is sent to their email address by default. You can:
Unsubscribe from invoice emails by unchecking the Email receipts box.
Change the recipient email by selecting a different address from the drop-down menu.
Canceling your subscription
You can cancel your subscription at any time. See this guide for detailed steps:
How do I cancel a subscription?
When you cancel a subscription, your plan stays active until the end of the current billing cycle. You won't be billed again unless you resubscribe.
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