How to add the tawk.to widget to your mobile application
[Desktop]
You can connect with customers in real time via your mobile app by adding a free widget from tawk.to.
A Mobile SDK is in our development roadmap and we hope to release it soon. However, using the Direct Chat Link, you can still give customers the ability to connect with you in a mobile app — and it’s completely free.
When a visitor clicks on a chat button in an application with an embedded direct chat link, the chat widget will open in a web browser on their phone. From this window, they can start a chat and access your Knowledge Base (if you choose to add the search bar to your widget).
If you are offline, they will still be able to leave their contact details so you can get back in touch with them directly from the messaging center of your dashboard.
NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.
Here’s how to find your Direct Chat Link:
If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.
Then go to ⚙️Administration ➞ Channels ➞ Chat Widget.
At the top of the Chat Widget panel, use the drop-down menu to select the widget you want to share. Then head over to the Direct Chat Link field and click Copy.
You can share your Direct Chat Link in a plain-text link or add the link to a graphic image.
With the right developers, you may be able to embed the chat widget to open in a window directly inside your application.
If you need help, chat with our support team or schedule a call.