How does tawk.to determine my visitor’s location?

tawk.to estimates a visitor’s location using their public IP address — the address visible to tawk.to servers when someone loads your widget.

IP addresses can indicate a visitor’s country, city, and region, but the accuracy depends on the visitor’s internet service provider (ISP) and network setup.

2. Select the correct property.

3. Click Inbox in the top menu.

4. Open a chat or ticket.

• IP-based accuracy
  Location data is estimated using the visitor’s public IP address. While country-level information is usually accurate, city and region details may vary depending on the internet service provider (ISP) and network routing.
  
  

• VPNs and proxies
  Visitors using a VPN, proxy, or similar masking service will appear to be located where that service’s exit node is based, not their real location.
  
  

• Mobile networks
  Mobile carriers often route traffic through centralized servers, which can cause detected locations to show a different city or region.
  
  

• Data privacy
  IP addresses can be considered personal data under laws such as GDPR. Handle and store this information according to your privacy policy and applicable regulations.
  
  

• Practical use
  Use IP and location data for general insights or chat routing, but avoid relying on it for precise geographic targeting or user verification.

Creating and managing tabs

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