Integrating Google Ads with tawk.to
How it works
Google Ads conversion tracking lets you see what happens after a customer interacts with your ad, such as signing up, making a purchase, or starting a chat.
When you link your tawk.to account with Google Ads, you can track when a visitor starts a chat after clicking on your ad. This interaction is counted as a conversion in your Google Ads dashboard.
Note: You’ll need a Google Ads account and access to conversion tracking before you begin.
Step 1: Set up a Google Ads Conversion
First, set up a conversion action in your Google Ads account and generate your conversion tracking tag. For detailed instructions, see Google’s guide: Set up conversion tracking for your website - Google Ads Help
Note: Copy both the Global site tag (gtag.js) and the Event snippet from your Google Ads account. You’ll need them in the next step.
Step 2: Add the Conversion Code to your website
Add the Global site tag
Paste the Global site tag (gtag.js) in the <head> section of your website.
Trigger the conversion when a chat starts
You can use the tawkApi.onChatStarted event to trigger the Google Ads event snippet when a chat begins.Step 3: Test and verify your setup
To ensure your conversion tracking is working:
Open your website in an incognito or private browser window.
Start a chat to trigger the conversion event.
Use Google Tag Assistant or Google Ads Conversion Tracking Diagnostics to check if the event was fired correctly.
If everything is set up properly, the conversion should appear in your Google Ads account after a short delay.
For more information, see Google’s guide:Using the Tag Assistant to troubleshoot conversion actions
Important considerations
Reporting delay
It may take a few hours for conversions to appear in your Google Ads dashboard.
Visitor consent
If you're collecting user data, ensure you comply with privacy laws (such as GDPR) by getting proper consent before enabling tracking.
Multiple campaigns
Running more than one ad campaign? Create a separate conversion action for each one you want to track accurately.
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