Enabling Sound and Badge Notifications on iOS

By Shane Wall

Last Update 5 天前

With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for tawk.to.

Answering chats on your mobile device is super handy if you need to step away from your computer or just prefer a more mobile approach but it's important to set up your notifications to make sure you don't miss anything.

When you launch the app for the first time it will prompt you to allow notifications.

If you already have your notifications turned off, you'll be prompted with a reminder to turn them on each time you launch the app.

Touching the prompt will take you directly to the settings section for the app. You can also find it by opening the iOS settings app and scrolling down to the tawk.to app.

Select the notifications option.

Then turn the switch on to Allow Notifications.

Now you can customize how your sounds and badges appear and what style of banners are used when notifications come through.

To make sure you're ready to answer chats, make your way back to the tawk.to app and select the hamburger icon in the top right corner to open the menu.

Select the status button in the top right above your name. It will show your current status so it can appear as Online, Away or Invisible.

Make sure your status is sett to online and the property you want to answer chats for is turned on under the Accept chats from heading.

Now you're ready to answer any visitors that start a chat and you'll be notified of an incoming chat based on how you set up your notifications.

Was this article helpful?

4 out of 4 liked this article

Still need help? Message Us