Enabling sound and badge notifications on iOS
With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for tawk.to.
Answering chats on your mobile device gives you the freedom to step away from your computer while staying connected with your customers. However, it’s important to set up your notifications first, so you don’t miss anything.
When you launch the app for the first time, it will prompt you to allow notifications.
If you already have your notifications turned off, you'll be prompted with a reminder to turn them on each time you launch the app.
Touching the prompt will take you directly to the settings section for the app. You can also find it by opening the iOS settings app and scrolling down to the tawk.to app.
Select the Notifications option.
Then turn the switch on to Allow Notifications.
Now you can customize the appearance of your sounds and badges and choose the banner style for your notifications.
To make sure you're ready to answer chats, make your way back to the tawk.to app and select the hamburger icon in the top right corner to open the menu.
Select the status button in the top right above your name. It will show your current status as Online, Away or Invisible.
Make sure your status is set to online and the property you want to answer chats for is turned on under the Accept chats from heading.
Now you're ready to answer any visitors that start a chat and you'll be notified of an incoming chat based on how you set up your notifications.