Using the widget Scheduler on iOS

By Shane Wall

Last Update há 12 dias

With the mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for

The Widget Scheduler will automatically switch your widget offline according to your schedule, so you never have to worry about forgetting to log out of your account. It works in tandem with your agents, so you will need to have agents online for the scheduler to automatically switch the widget into online mode.

To set it up on iOS, select the hamburger icon in the top left corner to open the menu.

Select Admin from the list to open the property selection menu.

Select the property you'd like to manage the Scheduler for.

Select Channels.

Select Default.

Then choose the Scheduler.

Now hit the Enable Scheduler button.

In this window, you can make a custom timeline for when your widget will online and when it goes offline. Start by making sure you're set up with the right timezone by selecting the option at the top of the page.

Scroll through the list to select the correct timezone or use the search function.

When a day is activated, you'll see a line representing the 24 hours of the day made up of gray and green sections. Gray areas on the timeline mean the widget will be set to offline mode, during the green sections the chat widget will be online.

To edit the hours in a day, select it from the list and adjust the green line.

To add another timeline to a day to have multiple segments of operating time, select the blue + ADD button.

Don't forget to log out of the app to make the widget go offline. 

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