Using the Widget Scheduler on iOS

With the mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for

The Widget Scheduler automatically switches your widget offline according to your schedule, so you never have to worry about forgetting to log out of your account. It works in tandem with your agents, so you will need to have agents online for the scheduler to automatically switch the widget into online mode.

To set it up on iOS, select the hamburger icon in the top left corner to open the menu.

Select Admin from the list to open the property selection menu.

Select the property for which you'd like to manage the Scheduler.

Select Channels.

Select Default.

Then choose the Scheduler.

Now hit the Enable Scheduler button.

In this window, you can make a custom timeline to set the times and days your widget will go online and offline. Start by making sure you're set up with the right time zone by selecting the option at the top of the page.

Scroll through the list to select the correct time zone or use the search function.

When a day is activated, you'll see a line made up of gray and green sections representing the 24 hours of the day. Gray areas on the timeline mean the widget will be set to offline mode, during the green sections the chat widget will be online.

To edit the hours for one day, select a day from the list and adjust the green line.

If you need to divide the day into multiple sections, you can add another timeline for the same day by clicking the blue + ADD button. If you're still in a chat when the time is scheduled to be turned off, you'll be able to continue the conversation.

Don't forget to log out of the app to make the widget go offline. 

Was this article helpful?

4 out of 6 liked this article

Still need help? Message Us