Enabling and managing your consent form

[Desktop]

Online privacy is an important issue and privacy laws vary from country to country. The Consent Form gives you options for advising visitors of their rights and allows visitors to agree to a consent statement before entering a chat.

Follow the steps below to set up and customize the Consent Form.


NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.

If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.

Next head over to ⚙️AdministrationChannelsChat Widget.

Scroll down to the Consent Form and click Edit Content.

To enable the Consent Form, the Require consent form option must be switched from None to either All or Only for visitors from EU.

Visitors that meet the criteria will now be shown a multiple-choice option before entering a chat.

You can include a short message with the Consent message text to explain the decision. 

Include a link to your privacy policy by filling out the Privacy Policy link and Privacy Policy Text areas. Then customize the yes/no buttons by changing the Opt-In Button and Opt-Out Button text. Don’t forget to click the green Save button in the lower-right corner of the window to confirm the changes.

If you need further assistance, reach out to our support team by scheduling a call. We’re available 24/7 to help.

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