Enabling and managing your consent form

Online privacy is an important issue and privacy laws vary from country to country. The Consent Form section in your Dashboard gives you options for advising visitors of their rights and offering them a chance to consent before entering a chat.

To set up and customize the Consent Form,

If you have multiple properties, check first to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Next head to Administration ⮕ Channels list, then select Chat Widget ⮕ scroll down to the Consent Form ⮕ click Edit Content

To enable the Consent Form, the Require consent form option must be switched from None to either All or Only for visitors from EU.

Visitors that meet the criteria will now be shown a multiple-choice option before entering a chat.

You can include a short message with the Consent message text to explain the decision. Include a link to your privacy policy by filling out the Privacy policy link and Privacy Policy Text areas. Then customize the yes/no buttons by changing the Opt-In Button and Opt-Out Button text.