Enabling and managing your consent form
The instructions below are for desktops and laptops only.
The consent form allows you to collect visitors’ permissions for data collection and privacy terms before visitors interact with your chat widget. This is essential for complying with data privacy regulations like GDPR and ensures that your visitors are informed.
3. Click Administration in the top menu.
4. In the left menu, click Chat Widget under Channels. Then, scroll down to Consent Form.
5. Click the dropdown menu under Display Option, and select Everyone or Only for visitors from EU.
Your consent form is now active and will appear to visitors before they interact with your chat widget.
You can customize the consent form message to fit your brand's voice and legal requirements:
1. In the Consent Form section, click Edit Content.
2. Modify the Consent message text, including descriptions of how data will be used and stored.
You can include a link to your privacy policy by filling out the Privacy Policy link and Privacy Policy Text areas. You can also customize the yes/no buttons by changing the Opt-In Button and Opt-Out Button text.
3. Click Save to save your changes.
To disable the consent form:
Click the Display Option dropdown in the Consent Form section.
Select Disabled.
The consent form is now disabled and won’t appear to your visitors.
Enabling the consent form is essential for complying with GDPR and other privacy regulations.
Ensure your consent form message is clear and transparent to prevent misunderstandings.
If you need further assistance, reach out to our support team by scheduling a call. We’re available 24/7 to help.
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