Enabling Desktop notifications
Last Update 4 months ago
Turning on Desktop notifications allows you to continue to receive notifications via your web browser even when the browser is minimized.
To switch Desktop notifications on, make your way over to your Profile Icon in the top right-hand corner of the Dashboard and click the image. This will open a menu with options for changing how you experience the Dashboard and how your interactions with others will appear to them.
Flipping the Desktop notifications switch to green will turn on Desktop notifications for New chat, New Message, and New Agent Messages by default.
To customize the notifications, select the Manage Sounds & Notifications option to open a new window.
Here you can customize what will trigger a Desktop notification.
Remember to click the green Save button when you're done customizing.