Enabling Desktop notifications
Turning on Desktop notifications allows you to continue to receive notifications via your web browser even when the browser is minimized.
To switch Desktop notifications on,
On your Dashboard ⮕ click the image of your Profile Icon in the top right-hand corner ⮕ select Edit Profile
Flipping the Desktop notifications switch to green will turn on Desktop notifications for New chat, New Message, and New Agent Messages by default.
To customize the notifications, select the Manage Sounds & Notifications option to open a new window.
Here you can customize what will trigger a Desktop notification.
Remember to click the green Save button when you're done customizing.