Enabling desktop notifications

The instructions below are for desktops and laptops only.

Desktop notifications let you receive tawk.to alerts through your web browser even when the browser is minimized. You can easily enable and customize them from your tawk.to dashboard.

1. Click your profile image in the lower-left corner of the dashboard.

2. You can enable Desktop notifications and Sound notifications by turning on their respective switches. Notifications for new chats, messages, and agent messages are enabled by default.

5. You can also click Manage Sounds & Notifications to customize your notification settings further.

On the Manage Sounds & Notifications page, you can enable or disable specific notifications and adjust their sounds and volume levels.

4. Click Save in the lower-right corner when you’re done.

• Browser permissions
  Desktop notifications require permission from your browser. If you don’t see alerts, check your browser’s notification settings to ensure tawk.to notifications are allowed. For troubleshooting, see Why am I not getting notifications?.
  
  

• Active browser or app
  Notifications appear while your browser is open — even when minimized. They won’t appear if the browser is fully closed or you’re logged out.
  
  

• System settings
  Ensure that your computer’s Do Not Disturb (macOS) or Focus Assist (Windows) mode is turned off, as these can silence notifications.

Managing sound settings and desktop notifications
Enabling notifications on Android
Enabling sound and badge notifications on iOS
Why am I not getting notifications?
Understanding incoming chat notifications

If you have feedback about this article, or if you need more help:

• Click the green live chat icon

• Schedule a call with us

• Visit our community