Creating and managing agent alerts on iOS

By Shane Wall

Last Update há 12 dias

With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for tawk.to.

Agent Alerts allow you to add a message to the beginning of each chat to remind agents of what's important and what to focus on. Alerts are only visible to agents so you set a prompt without visitors ever seeing it.

Setting Agent Alerts can be helpful for answering chats for multiple properties, training new agents, establishing new policies and reminding agents of seasonal focuses.

To make changes to an existing Agent Alert or create a new one on iOS, select the hamburger icon in the top left corner to open the menu.

Select Admin from the list to open the property selection menu.

Select the property you'd like to manage the Agent Alerts for.

Select Agent Alerts.

You can now add a new Agent Alerts or make changes to the current one by filling out the Enter Content text box.

Make sure to keep the alert to a maximum of 750 characters and once you're done adding content, click the tick button in the top right corner.

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