30

Dashboard 101

Last Update hace 7 días

How to edit your tawk.to account settings Changing your widget language The difference between Online, Away and Invisible Enabling desktop notifications How to change your property image

Viewing, deleting and exporting your chat history

The instructions below are for desktops and laptops only.

Your chat history is a record of past conversations with your visitors. You can easily find, organize, delete, or export chats from your tawk.to Dashboard. In this guide, we’ll show you how to do this in simple, clear steps.

Open your chats

1. Log in to your tawk.to account.

2. Select the correct property.

3. Click Inbox in the top menu.

4. In the left panel, click Chats to view chats only.

Search and filter chats

If you’re looking for specific conversations, you can use the Search bar at the top of the Inbox.

You can also add filters to narrow down your list of chats. Click Filter at the top of the list and choose from:

  • Agent

  • Minimum number of messages

  • Rating

  • Status

  • Tags

  • Last updated date

For example, with the Agent filter, you can select a specific team member to view chats they handled. Tip: Select your name to see your chats only.

With Rating, you can view chats rated Positive, Negative, or Neutral by visitors.
With Status, you can filter the list by Open or Closed chats.
With Updated, you can view chats from a certain period. Select the period and click Done.

Delete chats (admins only)

Only Admins can delete chats. Here’s how:


1. Hover over a chat and tick the checkbox that appears. To select multiple chats, tick additional checkboxes, or click the checkbox at the top of the list to select all visible chats.

2. Click the Trash (delete) icon at the top. The selected chats will be moved to the Trash folder. You can delete them permanently later.

Export chats (admins only)

Admins can also export chat transcripts. Here’s how:


1. Hover over a chat and tick the checkbox that appears. To select multiple chats, tick additional checkboxes, or click the checkbox at the top of the list to select all visible chats.


2. Click the Export icon at the top.

3. Enter the recipient’s email address and click Send.

4. The recipient will receive an email with a link to download a ZIP file containing the chats in JSON format.


Tip: JSON files can be opened in a text editor such as Notepad (Windows) or TextEdit (Mac). For advanced formatting or analysis, you can use tools like spreadsheet software or JSON viewers.


To learn more about converting JSON files, see this guide:

How do I convert JSON files?

Important considerations

  • Only Admins have permission to delete or export chats.

  • Deleted chats remain in the Trash folder until you permanently remove them.


To learn more about managing chats and tickets, see these guides:

How to Answer an Incoming Chat

Understanding Incoming Chat Notifications

Tagging Chats, Contacts and Tickets

Deleting a Past Chat or Ticket

Creating and Responding to Tickets

If you have feedback about this article, or if you need more help:

Was this article helpful?

167 out of 290 liked this article

Still need help? Message Us