Change how the widget behaves on your site

The instructions below are for desktops and laptops only.

You can customize your chat widget’s behavior by adjusting the relevant settings on your tawk.to dashboard. This guide shows you how.

Follow these steps to go to the widget behavior settings page:

3. Click the gear icon on the top menu to go to the Administration panel.

4. On the Administration menu, select Chat Widget under Channels.

5. Scroll down to Widget Behavior.

Hide estimated wait time

This hides the estimated wait time. The wait time is based on your response time when chatting with visitors. Informing visitors of the estimated wait time can help set expectations during peak times.

Disable sound notification

This stops all sound notifications for your visitors.

Disable message preview on desktop
This stops showing a preview of the chat when the widget is minimized on desktops.

If this setting is disabled, the message preview will appear in the lower right corner when the widget is minimized. With the preview, your visitors can see the agent’s message and reply easily.

Here’s how the preview appears on our website:

Without the preview, here’s what our widget looks like when it’s minimized:

Disable message preview on mobile

This stops showing the chat preview when the widget is minimized on mobile devices.

Disable agent typing notification
This stops showing visitors when agents are typing their responses.

Here’s what the agent typing notification looks like:

Disable visitor typing function

This stops showing agents when visitors are typing their responses.

Here’s what the visitor typing notification looks like:

Disable browser tab notification

This stops showing new message alerts at the top of the browser tab.

Here’s what the browser tab notification looks like:

Hide widget when offline

If this is enabled, the widget will be hidden when it's offline.

Hide widget on load in desktop

This hides the widget when your site loads on a desktop. You can still track your visitors even if the widget is hidden.

Hide widget on load in mobile

This hides the widget when your site loads on a mobile. You can still track your visitors even if the widget is hidden.

Widget offline when all agents offline

This ensures your widget goes offline when no agents are available.

Note: If the Widget Scheduler is enabled, it will override this setting. The Widget Scheduler automatically switches the widget status based on agents’ availability and a preset schedule. To learn more about the Widget Scheduler, click here.

Disable emoji selection

This stops visitors from inserting emojis in the chat.

Disable file upload

This stops visitors from uploading files in the chat.

Disable chat rating

This stops visitors from rating their chats with agents.

Disable email transcripts

This stops visitors from sending a chat transcript to their email.

This sets the widget behavior when visitors click it. 

• Maximize opens the widget in the current browser tab.

• Popout opens the widget in a new window.
  
  

• Slide opens a larger widget in the current browser tab.
  

Note:

Your chat widget updates automatically after saving. No need to update the widget code in your page’s HTML.

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