WordPress

It’s easy to add tawk.to to your WordPress site! To get started, you'll need an active tawk.to account

Step 1

Log in to your WordPress Admin panel and navigate to the Plugins menu. It’s on the left side of the WordPress dashboard. Then, select Add New.

Step 2

On the Add Plugins page, search for “Tawk.To Live Chat.”

Step 3

Select Tawk.to Live Chat by Tawkto in the results and click the Install Now button.

Then, click the blue button to Activate.

Step 4

Find Tawk.to Live Chat in the list of plugins and click Settings.

NOTE: you can also access this page by selecting Settings ➞ tawk.to in your Dashboard menu.

Step 5

Log in to your account by entering the email and password for your tawk.to account. Then, select the property and widget you intend to use for your website and click Use Selected Widget.

Congratulations! The widget will now appear on all pages of your WordPress site!

Visibility Options

You can control the widget's visibility on your site using the Visibility Options menu. By default, the widget will appear on every page of your WordPress website.

Exclude on specific URL

You can hide the widget on specific pages by turning on Exclude on specific url and entering URLs for the pages on which you do not want the widget to appear. 

Turn the toggle off on Always show Tawk.to widget on every page.  In the new menu that appears, turn the toggle on for options that fit your needs.

Other Visibility Options

You can also choose to display the tawk.to widget only on specific pages, e.g., front page, category pages, tag pages, or post pages.

Turn the toggle off on Always show Tawk.to widget on every page. In the new menu that appears, turn the toggle on for options that fit your needs.

Include on specific URL

You can make the widget appear only on specific URLs.

NOTE: You'll have to enter the full URL of the page on which you want to display the tawk.to widget. You may list several full URLs in the textbox provided. Don't forget to separate each entry with a comma.

These settings can work with each other, and you are not bound to select only one option.  With tawk.to, you can set the widget visibility based on your specific needs.

Save changes

Always remember to save any changes you make. Click one of the Save Changes buttons to save your configuration.

For WooCommerce, there are additional visibillty options. Click on WooCommerce Options to view these.

You can also add tawk.to functionality to your site without installing the plugin.

1. Log in to your WordPress Admin panel.
2. Go to Appearance/Editor.
3. Select the correct Theme to edit from the drop down menu on the top right corner (the active theme is usually selected by default).
4. Under Templates, choose Footer (footer.php).
5. In the text area to the left, add the tawk.to widget embed code right above the closing tag. In the tawk.to Dashboard,

   go to ⚙️Administration ➞ Channels ➞ Chat Widget. Then click the </> Widget Code to copy it to your clipboard.

6. Click Update under the text window.

If you are using Cloudflare for your WordPress site, you can install your widget using Cloudflare Apps. Click here to learn more about that process.

Need help integrating tawk.to in WordPress? Reach out to our support team or schedule a call.