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Adding the tawk.to widget to Joomla 3

The instructions below are for desktops and laptops only.

You can add the tawk.to live chat widget to your Joomla 3 website using either a plugin or a module.
  • The plugin loads the tawk.to widget on every page of your website.
  • The module lets you display the widget only on selected pages.
Choose the option that best fits how you want the chat widget to appear on your site.

If your site is running Joomla version 4, 5, or 6, see the following guide for installation steps:
Adding the tawk.to widget to Joomla 4, 5, and 6

Before you start

Visit our Joomla GitHub release page to download the latest module and plugin versions.

Install the tawk.to plugin

Use the plugin if you want the tawk.to chat widget to appear on every page of your Joomla website.

1. Download plg_tawkto-<release_version>.zip.

2. In the Joomla administration panel, select Install Extensions in the left sidebar menu.

3. Upload the extension:

    • Drag and drop the ZIP file, or
    • Click the green Or browse for file button and select the ZIP file from your computer.

4. Click Manage, then search for tawk to find the newly installed extension.

5. Enable the plugin by clicking the status icon until it shows a green checkmark.

6. In the Extensions drop-down menu, select Plugins.

7. Search for tawk and click System - tawk.to Plugin.

8. Log in to your tawk.to account.

9. Select the Property and Widget and click Use selected widget. Ensure Status is set to Enabled. Then, click Save at the top left corner.

Once saved, the chat widget should appear on your website.

Install the tawk.to module

Use the module if you want the chat widget to appear only on specific pages.

1. Download mod_tawkto-<release_version>.zip from our Joomla GitHub release page.

2. In the Joomla administration panel, go to Install Extensions.

3. Upload the extension:

    • Drag and drop the ZIP file, or
    • Click Or browse for file and select the ZIP file.

4. Click Manage. Then, search for tawk to find the newly installed extension.

5. Enable the module by clicking the status icon until it shows a green checkmark.

6. From the Extensions drop-down menu, select Modules.

7. Search for tawk and click tawk.to Module.

8. Log in to your tawk.to account.

9. Select the Property and Widget and click Use selected widget. Ensure Status is set to Published.


You can also set the module’s Position. We recommend selecting Footer, which loads the widget after everything else on your page.

10. Go to the Menu Assignment tab. Under Module Assignment, select the pages you want the widget to appear on. Then, click Save at the top left corner.

Your widget should now appear on the selected pages of your website.

Important considerations

Select the correct property
If your tawk.to dashboard contains multiple websites (properties), ensure to select the correct property and widget during setup.

Widget not appearing?
If the widget does not appear after installation:
  • Clear your website cache.
  • Refresh the page in a private or incognito browser window.
  • Verify the plugin or module status is Enabled/Published.

Related guides

Adding the tawk.to widget to Joomla 4, 5, and 6
Changing the appearance of the tawk.to chat widget
How to modify your widget content
Changing your widget language
Customizing the widget header and body cards
Change how the widget behaves on your site
Changing the widget position
Enabling the Attention Grabber
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