Using the Widget Scheduler on Android

The Widget Scheduler automatically switches your chat widget online and offline according to the hours you set — so you don’t have to remember to log out. The scheduler respects agent availability: if no agents are online when the widget is scheduled to be online, the widget stays offline. This guide shows how to enable and edit the scheduler from the tawk.to Android app.

1. Open and log in to the tawk.to Android app.

2. Tap You (bottom-right) to open Administration.

3. Tap Property Admin Settings, then choose the property you want to manage.

4. Tap Channels. Then, pick the widget you want to schedule.

5. Tap Scheduler.

1. Tap Enable Scheduler.

2. Ensure the Enabled switch is turned on. Then, choose the time zone that matches your business hours. The scheduler uses this time zone for all your timeline settings.

1. Tap a day of the week to edit your widget’s online hours.

2. When a day is active you’ll see a 24-hour timeline with gray (offline) and green (online) segments. Drag the green segment to set the hours your widget will be online for that day. Then, tap Save.

3. To split a day into multiple online periods (for example, morning and afternoon shifts), tap the + ADD button to add another timeline for the same day.

Note: If a visitor is already in a chat when the widget goes offline, the conversation remains open and agents can continue the chat.

• Agent availability overrides the schedule
  If the scheduler marks the widget online but no agents are online, the widget will remain offline to prevent missed chats.
  
  

• Active chats continue
  Ongoing conversations won't be cut off when the widget switches to offline; agents can continue those chats.
  
  

• Daylight saving time
  The scheduler adjusts automatically for Daylight Saving Time if your selected time zone observes it — confirm your timezone in the Scheduler settings to ensure correct behavior.

Using the Widget Scheduler

Using the Widget Scheduler on iOS

Will my Widget Scheduler automatically update for Daylight Savings Time?

Inviting and managing agents on Android

Changing how the widget behaves on your site on Android

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