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Frequently asked questions

Last Update 6 天前

Can I end a chat from the Dashboard? Will my Widget Scheduler automatically update for Daylight Savings Time? Why am I not getting notifications? Why am I not getting sound notifications? Why am I not receiving emails?

Why does my dashboard keep disconnecting?

If your tawk.to dashboard keeps disconnecting, it might be due to interruptions in the WebSocket connection, which enables real-time communication between your device and the server.


You may see the following messages when your dashboard has lost connectivity:

In this guide, we walk you through common causes of disconnections and steps you can take to resolve them.

Common causes of disconnections

  • Internet connectivity issues
    An unstable or lost internet connection can interrupt the WebSocket connection, disrupting the dashboard's functionality.

  • Inactivity or browser timeouts
    Browsers might close connections after being inactive for some time to save resources.

  • Blocked connections
    Tools like ad blockers, browser extensions, antivirus settings, or VPNs can interfere with WebSocket connections.

Resolving disconnection issues

Check your internet connection

Ensure that your device is connected to the internet and that the connection is stable. If the connection is unstable, try restarting your router or modem to resolve temporary network glitches. Unplug your router or modem, wait 30 seconds, and plug them back in.


Refresh your browser

Once your internet connection is back online, try refreshing your browser. Click the refresh button on your browser's toolbar to reload the dashboard page.


Update your browser

Outdated browsers can have compatibility issues that may interrupt your internet connection. Ensure you're using the latest version of Chrome, Firefox, Safari, or Edge.


Clear browser cache and cookies

Stored data can sometimes cause problems. Try clearing your browser's cache and cookies. This often resolves strange behavior. Search online for "[your browser name] clear cache and cookies" for steps on how to do this.


Try a different browser or Incognito Mode

See if you’re facing similar issues with another browser. This helps determine if the issue is browser-specific. Also, try logging in to your dashboard in Incognito Mode.


Check browser extensions

Some extensions may conflict with tawk.to. Try disabling your browser extensions one by one to see if any are causing the issue. For some extensions, you can configure which domains to block or allow. Ensure that tawk.to is whitelisted in these extensions.


Check antivirus, firewall, proxy, and VPN settings

Your security software might be blocking tawk.to. Temporarily disable your antivirus or firewall. Only do this for testing purposes. If the dashboard works after disabling, add an exception for tawk.to in your antivirus or firewall settings. Consult your security software's documentation for how to do this.

Proxies and VPNs can also interfere with your dashboard connection. Temporarily disable your proxy or VPN. See if the disconnections stop. If they do, configure your VPN/proxy to allow tawk.to traffic.


Test on a different network

Try connecting from a different location (e.g., mobile hotspot, friend's Wi-Fi). This helps isolate whether the issue is with your network or something else.


Use the tawk.to mobile app

If you have persistent connection issues on your browser, try the tawk.to app on Windows, macOS, iOS, or Android.


Scheduled maintenance

While rare, we might be undergoing maintenance. You may check our status page for reported maintenance or outages.

More information on WebSocket connections

WebSocket is a communication protocol that allows real-time, two-way interaction between a client, like your browser, and a server. Once a WebSocket connection is established, data can flow continuously in both directions without needing repeated requests. This makes WebSockets ideal for applications such as chat rooms, online games, and Internet of Things (IoT) systems.


WebSocket vs. HTTP


Most websites use HTTP, where your browser sends a request, and the server responds. For example, when you visit a website in Google Chrome, your browser requests an HTML file, and the server sends it back so the page can load.


WebSockets work differently. Instead of sending new requests repeatedly, WebSockets maintain a single, open connection. This allows for instant data exchange. A WebSocket server can also send updates to the client anytime without waiting for a request, making it suitable for real-time applications.

Still having connection issues?

Please contact us if you've tried these steps and are still experiencing disconnections. When you reach out, please provide the following information to help us troubleshoot faster:


  • Your browser and version: (e.g., Chrome 114, Firefox 102)

  • Your operating system: (e.g., Windows 10, macOS Ventura)

  • A description of the problem: (e.g., "Disconnects every 5 minutes," "Error message appears," etc.)

  • Steps you've already taken: (This helps us avoid repeating suggestions.)


We'll help you get back online.

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