If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.
Then, select the Inbox icon in the upper tab menu.
In the left side of the Inbox, select the Tickets tab.
NOTE: You'll need admin access to the property to be able to export tickets.
To Export a single chat, select the chat by ticking the box in the left side. Filling this checkbox will prompt a set of options to appear in the upper-right corner of the chats window.
Click the Export button to export the ticket/s you selected.
To export multiple tickets, click the empty checkbox in the upper-right corner above the list. This will select all the tickets in the current window and allow you to bulk export.
Clicking the green Export messages button will prompt you to enter an email to receive the export.
Need help exporting Tickets? Reach out to our support team or schedule a call.