Exporting Tickets

The instructions below are for desktops and laptops only.

You can easily export your support tickets from the tawk.to dashboard to create a backup, generate reports, or review conversations offline. 

2. Select the correct property.

3. Click Inbox on the top menu.

4. Click Tickets in the left menu. Check the checkboxes of the tickets you want to export. You can check the box at the top of the list to select all tickets on the current page. Then, click Export.

5. In the Export Conversations pop-up, enter the Email Address you want to send the exported tickets to and click Send.

6. An email will be sent to the email address above with a link to download the exported tickets. The link is valid for 30 days.

When you click the link in the email, the exported tickets will be downloaded onto your device as a JSON file.

See this guide to learn how to convert JSON files: How do I convert JSON files?

Note: Only Admins can export tickets.

• Message formatting
  Rich text formatting (bold, italics, links) will be stripped in the CSV export.
  
  

• Data volume
  If you're exporting a large number of tickets, the file may take longer to generate.
  
  

• Filtering before export
  You can use the search and filter tools to narrow down the ticket list before exporting, making the export more manageable.

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