Setting up Remove Branding for Tickets

With the Remove Branding Add-on, you can customize what your customers see in ticketing emails. To make sure you're set up properly, follow the instructions below.

If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Next, head to AdministrationAdd-Ons ⮕click Remove Branding

Once you've purchased the Remove Branding add-on, you can customize the following features by selecting settings in the Add-on.

Note: The Remove Branding add-on is charged per property.

Email footer branding

The Email footer branding is a link that appears at the bottom of emails sent via the dashboard. Every email sent through the dashboard will have the email footer link. By default, it is set to read "No live chat account? Create one for free here" and link to the main website at

You can change this text by changing the Title. You can also change the formatting to either bold or italic by surrounding the text with asterisks (*) for bold or underscores (_) for italics and is limited to 256 characters.

To change where the link will send the email recipient, change the Link URL.


Here you can set up your support emails to use your own domain by changing the settings for Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM), making sure mail is sent from an authorized server, preventing spam and helping to detect forgeries.

Enter the email you want to use as your support email and select the green Next button.

Next, you'll need to set up the forwarding settings for the account. There are links to Gmail, Yahoo and Outlook to help you set the forwarding up correctly based on the email provider you use.

Enter the text in bold ending with as your forwarding email address.

When you're ready, mark the check box and continue by selecting the green Verify button.

We will then check to verify that email forwarding has been set up correctly.

It can take some time for the verification process, make sure not to leave the page before the result.

If the verification is unsuccessful, select the green Start Over button to go through the three steps again. Keep an eye out for typos, even the smallest error in the text can lead to an unsuccessful verification.

Once the verification is finished, click the green Done button to view the current settings.

Changing the email will send you back through the verification process.

Changing the Sender name will change the name that appears as the sender for each email.

Now that your email forwarding is set up correctly you can manage the SPF and DKIM settings.


SPF or sender policy framework is a list of all of the sender domains that allow to send emails as you. Depending on who you use to send your emails, you may want to add permissions, if you're using Gmail for example, you can add google to the SPF.

To do so you will need to add a TXT record through your domain manager. You'll find links to instructions for popular domains at the bottom on the page.

Once you've added the TXT record, you can now include it in the text box under Your SPF Record (Add a TXT record).

Make sure when adding a new domain to use the correct format by entering the domain with "include:" at the beginning. For example, to add the text box would read as follows:

Once you're done setting it up, select Verify next to SPF.

Once this is verified, when an email comes through it will check what domain it was sent from and make sure it's listed as a trusted domain. Emails received from domains not listed will be treated harshly by spam filters.


DKIM or Domain Keys Identified Mail functions as a digital signature for an email, you can see this as "signed by" in your email details.

It takes a public key from the domain and a cryptographic checksum embedded in the email, comparing the two to check the contents of the email to see if the email had been tampered with somewhere along the way.

To set up your DKIM you'll need to add two CNAME records through your domain manager. Once again, you'll find links to instructions for popular domains at the bottom of the page.

For each CNAME record created, add the name into the text box on the left

While the target in the text box on the right.

Then do the same with the second CNAME record in the second set of text boxes below.

A common error here is adding the entire domain in with the name when commonly (depending on your domain manager) you will only need to include the subdomain.

For example you should add "tawk1._domainkey" rather than


Once you're done setting it up, select Verify next to DKIM.

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