Creating and managing shortcuts on Android

With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Google Play store by searching for tawk.to.

Shortcuts are template responses you can use while chatting with visitors to save time and make sure your responses are accurate and consistent.

To create a new shortcut or manage existing shortcuts on Android, select the hamburger icon in the top left corner to open the menu.

Select Admin from the list to open the property selection menu.

Select the property for which you'd like to manage the shortcuts.

Select Shortcuts.

To add a new shortcut, select the pink + (Plus) in the bottom right corner.

Now you can enter the content for the shortcut.

Each shortcut is made up of two parts: a title and a message. The title you give it will enable you to recall it quickly and the message is the text that will replace the title.

Once you've set up a shortcut, you can simply type forward-slash ( / ) followed by the title of the shortcut while chatting with a visitor. This text will be replaced with the longer text you previously added to the Shortcut Message text box.

Setting your shortcut to Public allows all agents with access to the property to use this shortcut when answering chats. A shortcut set to Personal can only be used by you.

You can add a simple survey to the shortcut by switching the Type to Survey. This allows you to ask a question and add clickable responses for your visitor.

You can also make changes to existing shortcuts by selecting them from the list as shown below.

This will open a new window showing all of the information for the selected shortcut.

To edit your shortcut, select the pencil icon in the top right corner.

You can now change the title, the message, the access and the type of shortcut.

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