Creating and managing shortcuts on iOS
With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts and much more. The app is free and you can find it on the Apple app store by searching for tawk.to.
Shortcuts are templated responses you can use while chatting with visitors to save time and make sure your responses are accurate and consistent.
To create a new shortcut or manage existing shortcuts on iOS, select the hamburger icon in the top right corner to open the menu.
Select Admin from the list to open the property selection menu.
Select the property for which you'd like to manage the Shortcuts.
To add a new shortcut, select the pink + (Plus) in the bottom right corner.
Now you can enter the content for the shortcut.
Each shortcut is made up of two parts: a title and a message. The title you give it in the Shortcut key text box will enable you to recall it quickly, and the Shortcut message is the text that will replace the title.
Once you've set up a shortcut, you can simply type a forward-slash ( / ) followed by the title of the shortcut while chatting with a visitor. This will be replaced by the longer text you previously added to the Shortcut Message text box.
Setting your shortcut to Public allows all agents with access to the property to use this shortcut when answering chats. A shortcut set to Personal can only be used by you.
You can also add a simple survey to the shortcut by switching the Type to Survey. Doing this allows you to ask a question and add customized clickable options for your visitor's response.
You can also make changes to existing shortcuts by selecting them from the list as shown below.
This will open a new window showing all of the information for the selected shortcut.
To edit your shortcut, select the pencil icon in the top right corner.
You can now change the title, the message, the access, and the type of shortcut.