Reordering Knowledge Base categories

The order of your Knowledge Base categories determines how they appear to visitors. You can rearrange categories at any time to highlight important topics, group related content together, or improve navigation.

1. Log in to your tawk.to account, and select the correct property.

2. Click Publish on the left navigation bar.

3. Select Knowledge Base.

4. The Knowledge Base page opens with your articles displayed. Click Categories at the top to manage your category list.

5. Click and hold the six-dot drag handle next to the category you want to move, then drag it to its new position.

6. Release the category to place it in its new location.

Your changes are saved automatically, and the updated category order is reflected immediately in your Knowledge Base.

• Reordering categories changes only the order in which they appear in your Knowledge Base. It does not affect the articles within each category.
  
  
• To rearrange articles inside a category, see Changing the order of articles in the Knowledge Base.
  
  
• You can reorder categories as often as needed to keep your Knowledge Base organized and make important topics easier for visitors to find.

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