Setting up direct messages
The instructions below are for desktops and laptops only.
You can start private conversations with any agent in your property using direct messages (DMs). This is a great way to communicate quickly, and recipients get notified of your DM even if they’re offline.
Follow these steps to start a new direct message (DM):
3. In the left side panel, click the 3 dots next to Direct Messages, and select New direct message.
4. Select an agent from the list or use the search bar if needed.
5. A new chat window opens, and the recipient gets a notification, even if they’re offline.
6. To return to the conversation later, click the thread in your sidebar.
Note:
If an agent is removed from a property, they will still appear in existing direct messages or group chats. To remove them from the conversation, they’ll need to leave the chat, or you can start a new chat without them.
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