How to integrate AI Assist with BigCommerce

The instructions below are for desktops and laptops only.

With AI Assist, your customers can get fast, personalized support while shopping in your BigCommerce store. 

Add the tawk.to widget to BigCommerce

Before setting up the integration, ensure you’ve installed the tawk.to chat widget on your BigCommerce site. For detailed steps, see this guide: Adding a tawk.to widget to BigCommerce


Once the widget is added, BigCommerce will appear as an active integration in your AI Assist settings.

Configuring your AI Assist integration

1. Log in to your tawk.to account.

2. Select the property where you installed the chat widget.

3. Click Add-ons on the top menu.

4. Click Settings under AI Assist.

5. Select your AI agent.


6. Click Integration/API.

7. You should see BigCommerce under Tools. You can click the pencil icon to adjust the relevant integration settings. Save your changes when you’re done.

After a successful integration, your AI agent will be able to answer customer questions related to your BigCommerce store. Use the widget preview on the right to test your setup.

Examples

Here are a couple of examples of how your AI agent might respond in live chat:


Example 1: Order status inquiry

Example 2: Product information inquiry

Important considerations

  • Widget installation required
    If BigCommerce does not appear in your AI Assist settings, double-check that the chat widget has been installed correctly on your store.

  • Permissions
    Make sure you have the right access level in your tawk.to Dashboard. Only admins and property owners can manage AI Assist integrations.

  • Testing
    Always test your setup to confirm AI Assist is responding as expected before going live with customers. If the responses don’t match your needs, update your AI Assist knowledge base or settings.

Additional information

Here are more articles in the AI Assist category that might help you fine-tune your setup and better understand how it works:

Getting started with AI Assist

How to set up a custom API integration with AI Assist

Understanding AI Assist’s Data Sources

How to train AI Assist to include links in responses

Understanding how AI Assist prioritizes your data sources

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