Integrating AI Assist with BigCommerce

The instructions below are for desktops and laptops only.

Connect AI Assist with your BigCommerce store to provide fast, automated support for your customers. Once enabled, your AI agent can access your store catalog to answer product questions, look up SKUs, and assist shoppers around the clock.

Add the tawk.to widget to BigCommerce
Before enabling the integration, make sure you have installed the tawk.to chat widget on your BigCommerce store.

For step-by-step instructions, see this guide: Adding a tawk.to widget to BigCommerce

Once you install the widget, BigCommerce will automatically appear as an active integration in your AI Assist settings.

2. Click Automations in the left navigation bar.

3. Click Agents in the left submenu.

4. Select your AI agent.

5. Click Tools in the left menu. Turn on the BigCommerce toggle under the Status column.

6. Under Actions, click the three dots (...) next to the BigCommerce integration. In the pop-up window, check the boxes for the store operations you want your AI agent to perform. Then, click Save.

The integration is now complete, and your AI agent can now pull information directly from your BigCommerce store to answer customer inquiries. Use the widget preview panel on the right side of your dashboard to test the setup.

Here are two common ways your AI agent can respond to shoppers on your store:

Example 2: Product SKU search

• Widget installation required
  If BigCommerce does not appear under Tools in your AI Assist settings, verify that you installed the tawk.to app and connected the chat widget correctly on your store.

• Account permissions
  You must hold admin or property owner permissions in your tawk.to property to manage AI Assist tools and integrations.

• Test before going live
  Test your setup in the widget preview to make sure your AI agent answers questions accurately.
  
  If an answer seems inaccurate, adjust your AI agent’s instructions or complement your store data with additional items in your Knowledge base.
  
  Learn more with this guide: Fixing incorrect responses delivered by AI Assist

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