How to integrate AI Assist with WooCommerce

The instructions below are for desktops and laptops only.

Help your customers easily learn about your products, create orders, check their order status and more with AI Assist.


In this guide, we’ll walk you through the steps of integrating tawk.to’s AI Assist with your WooCommerce store.

Add the WooCommerce tool in tawk.to
1. Log in to tawk.to

2. On your dashboard, select the property for which you want to set this up. Hover over the property name to ensure you’ve selected the correct one.
3. Click Add-ons on the top menu.

4. Click Settings under AI Assist.

5. Select your AI agent.

6. Click Integration/API.

7. Scroll down to WooCommerce and click Add Tool.

Set up WooCommerce API credentials

1. Log in to WordPress.


2. On the left menu, go to WooCommerce and click Settings.

3. Go to the Advanced tab and select REST API.

4. Click Create an API Key.

5. Enter a short description for your API key.

6. Choose the user you want to grant API access to. Then, select Read or Write.

7. Click Generate API Key to create your API credentials.

8. Copy the Consumer Key and Consumer Secret for later.

Note: Keep your API credentials secure. To protect your store and customer data, be vigilant when granting necessary permissions.
Complete the integration

1. Go back to the WooCommerce Integration/API settings on your tawk.to dashboard.

2. Enter your WooCommerce store URL.

3. The API Prefix is optional. If you've customized your API route, enter the API Prefix.

4. Paste the Consumer Key and Consumer Secret from your WooCommerce API credentials.

5. Click Save.

That’s it! Your WooCommerce store should now be integrated with AI Assist.

If you have feedback about this article, or if you need more help:

Was this article helpful?

5 out of 5 liked this article

Still need help? Message Us