Integrating AI Assist with WooCommerce
The instructions below are for desktops and laptops only.
Help your customers easily learn about your products, create orders, check their order status and more with AI Assist.
In this guide, we’ll walk you through the steps of integrating tawk.to’s AI Assist with your WooCommerce store.
Set up WooCommerce API credentials
3. Go to the Advanced tab and select REST API.
4. Click Create an API Key.
5. Enter a short description for your API key.
6. Choose the user you want to grant API access to. Then, select Read or Write.
7. Click Generate API Key to create your API credentials.
8. Copy the Consumer Key and Consumer Secret for later.
2. Click Automations on the left navigation bar.
3. Click Integrations in the left submenu.
4. Select Woocommerce under E-Commerce.
5. This opens the WooCommerce Overview page. Click Install at the top right corner.
6. In the pop-up, enter the WooCommerce store URL. Paste the Consumer Key and Consumer Secret from your WooCommerce API credentials.
The API Prefix is optional. If you've customized your API route, enter the API Prefix.
Click Save.
7. After saving, click Agents in the left submenu.
8. Select your AI agent. Then, click Tools in the left menu and ensure the WooCommerce integration is enabled for your AI agent.
The integration is complete and your WooCommerce store is added to your AI agent’s tools.
If the search doesn’t return a result
Additional considerations
- Test your setup
After enabling the WooCommerce tool, test a few real-world examples to make sure product and order searches work as expected. Try different scenarios, such as partial product names, unavailable products, or cancelled orders, to see how your AI agent responds.
- Protect customer information
Avoid sharing sensitive personal information in live chats. Review your store’s privacy and customer verification processes to help keep customer data secure.
- Assign the right agent
If you use more than one AI agent, make sure the agent with the WooCommerce tool is assigned to the correct chat or ticket channel. To learn more, see this guide: Deploying multiple AI Agents across support channels.
- Check your plan limits
WooCommerce integrations are available with paid AI Assist plans. Check your plan limits to make sure you have enough message credits and integration slots. For details, see this guide: AI Assist Plans and Subscriptions
- Use clear data sources
If your AI agent uses multiple Knowledge sources, make sure they provide consistent and relevant information. To learn how AI Assist prioritizes information from different sources, see this guide: Understanding AI Assist’s Data Sources
- Plan for human support
Set up an escalation path so chats are handed to a human agent when your AI agent cannot resolve a question or when a customer needs human assistance. For guidance on improving your AI agent’s responses, see this guide: Getting started with AI Assist
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