How to integrate AI Assist with Shopify

The instructions below are for desktops and laptops only.

Help customers learn about your products and check order statuses easily by integrating tawk.to’s AI Assist with your Shopify store.

In this guide, we’ll show you how to add the Shopify integration tool on your tawk.to dashboard.

Note: Integrations are only available with the Growth, Business, and Enterprise plans.

Ensure that you’ve activated the tawk.to Live Chat widget on your Shopify store.

Then, follow these steps to integrate Shopify with AI Assist:

2. On your dashboard, select the property for which you want to set this up. Hover over the property name to ensure you’ve selected the correct one.

3. Click Add-ons on the top menu.

4. Click Settings under AI Assist.

5. Click Integration/API.

6. Scroll down to Shopify and click Add Tool.

7. The Shopify tool is enabled. Click Edit to modify the Enabled Operations.

8. You can enable/disable the following operations:

• orderSearch
• productSearch

• Price
• Fulfillment status
• Financial status
• Tracking company
• Tracking number

For example:

• Title
• Description
• Vendor
• Price range
• Product link

For example:

9. Click Save.

Remember to test your integration for accuracy and latency. Fix any issues that may affect your customers’ experience negatively.

With this integration, customers can now easily get product and order information from your Shopify store via live chat.

If you have feedback about this article, or if you need more help:

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