How to integrate AI Assist with Shopify

The instructions below are for desktops and laptops only.

Easily integrate tawk.to’s AI Assist with Shopify to help customers get quick, accurate answers about products and orders directly through your website chat.

This guide shows how to add the Shopify tool to your AI agent, customize available operations, and ensure everything runs smoothly.

Note: Integrations are only available with the Growth, Business, and Enterprise plans.

• Ensure that you’ve activated the tawk.to Live Chat widget on your Shopify store.

• Confirm your AI Assist plan supports integrations (Growth, Business, or Enterprise only).

2. Select the correct property.

3. Click Add-ons on the top menu.

4. Click Settings under AI Assist.

5. Select your AI agent.

6. Click Integration/API.

7. Scroll down to Shopify and click Add Tool.

8. With the Shopify tool enabled, click Edit to change the Enabled Operations.

9. Enable or disable the operations you want.

- Price
- Fulfillment status
- Financial status
- Tracking company

Example:

- productSearch lets customers query product details by name. If enabled, AI Assist can return:

- Title

- Description

- Vendor

Example:

10. Click Save.

• Test your setup
  Once you’ve enabled the Shopify tool, try a few real examples to make sure order and product searches work correctly. Test different scenarios — such as partial product names or cancelled orders — to check how your AI agent responds.

• Protect customer information
  Avoid sharing sensitive personal information via live chat. Review your store’s privacy and verification process to keep customer data secure.

• Assign the right agent
  If you use more than one AI agent, ensure the agent with the Shopify tool is assigned to the correct chat or ticket channel. To learn more, see Deploying multiple AI Agents across support channels

• Check your plan limits
  Integrations are available with paid AI Assist plans. Review your plan’s limits to ensure you have enough message credits and integration slots. For details, see AI Assist Plans and Subscriptions

• Use clear data sources
  If your AI agent pulls data from multiple places, make sure there’s no overlap between your Shopify data and other sources. To learn how AI Assist prioritizes data, see Understanding AI Assist’s Data Sources

• Plan for human support
  Set up an escalation path so chats are handed to a human agent when your AI agent can’t find an order or product, or when the question needs a personal touch. For guidance on improving your AI agent’s responses, see Getting started with AI Assist

Getting started with AI Assist

Deploying multiple AI Agents across support channels

Understanding AI Assist’s Data Sources

AI Assist Plans and Subscriptions

AI Assist: 24/7 sales and customer service made easy

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