Exporting contacts

Every conversation you have using the tawk.to chat software generates a contact. Each contact includes information that's automatically added, such as location and IP address. A contact may also include information you add yourself or capture using a pre-chat form, such as email addresses, phone numbers, social profiles, and job titles.

NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.

Here’s how to export your contact information via email:

If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.

Then, select Contacts in the upper tab menu.

Select People in the left menu.

Then, in the upper right, click the Export icon.

That's it! Soon you will receive an email with a link allowing you to download a .csv with all current contact information for the property.

Need help exporting contacts? Reach out to our support team or schedule a call.