Exporting contacts

Each conversation you have using the tawk.to chat software will generate a contact. Contacts will include information that's automatically added, such as location and IP address. They also include information you can add yourself or capture using a pre-chat form, such as email addresses.

You can export the contact information to use outside of the dashboard via email. Here’s how to do it:

If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Dashboard ⮕ click Inbox icon 

You'll find the link to your Contacts page in the menu under the property you selected. Click the link to open the Contacts page.

To export your contacts, click the export button in the top right corner.

That's it! Soon you will receive an email with all of the contact information you've accumulated with this property.

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