Using the Direct Chat Link
The instructions below are for desktops and laptops only.
You can share your Direct Chat Link via email, social media, or mobile apps, making it easy for customers to chat with you or your team.
When a customer clicks the link, the chat widget opens as a standalone page in a new browser tab.
Steps to get your Direct Chat Link
3. Click Administration in the top menu.
4. Click Channels under Chat Widget in the left menu.
5. Scroll to Direct Chat Link and click Copy.
Ways to use the Direct Chat Link
On your website
Add the link to a button or call-to-action to make it easy for visitors to start a chat.Email campaigns
Include the link in email signatures, newsletters, or support messages for quick customer support.Mobile applications
Embed the link in your app to offer real-time assistance.Social media posts
Share on platforms like Facebook, Twitter, or LinkedIn to engage your audience.
Best practices
Test the link
Ensure the link works before sharing. Check the URL and confirm your chat widget is online.
Use clear labels
Add descriptive call-to-action text like “Chat with Us” or “Get Support Now”.
Share securely
Avoid sharing the link in public forums or insecure channels.
Monitor engagement
Track how often the link is used to assess its effectiveness.
Customizing your Direct Chat Link
For a professional, brand-consistent appearance, you can white-label your link to replace the tawk.to domain with your own. Learn more here: Purchasing the Remove Branding add-on
Additional considerations
If you’ve enabled the Pre-Chat Form, customers will need to complete it before starting a chat. Learn more here: Using the Pre-Chat Form
Ensure your chat widget is online; otherwise, customers cannot start a chat.
The Direct Chat Link works on mobile devices, allowing customers to reach you on the go.
Related guides
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