Using the Direct Chat Link

The Direct Chat Link opens the widget as a new page in a web browser. When someone clicks your link, they’ll be able to chat with your team and access your knowledge base directly — without navigating to your website.

The Direct Chat Link can be added to a plain text link or an image of your choice.

For example, you can access the widget found on our website by clicking here.

The Direct Chat Link allows visitors to connect with you anywhere. Here are common examples of places businesses have used it:

  • Mobile Applications
  • Emails
  • Social Media channels

Here’s how to find the Direct Chat Link: 

If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard.

Then make your way to Administration DashboardChat Widget.

If you have multiple widgets, select the one you want to use from the dropdown menu at the top of the screen.

Then copy the URL under Direct Chat Link and share! 

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