Using the Direct Chat Link

The instructions below are for desktops and laptops only.

The Direct Chat Link feature in tawk.to allows customers to initiate a chat with you or your team directly, without navigating through your website.

You can share your Direct Chat Link across platforms such as emails, social media, or mobile apps, allowing customers to connect with you anytime they need to. When customers click your link, a new browser tab will open, starting the chat session.

Follow these steps to get your Direct Chat Link:

1. Log in to your tawk.to account.

2. On your dashboard, ensure the correct property is selected.

3. Click Administration on the top menu.

4. On the left menu, go to Channels > Chat Widget.

5. Scroll down to Direct Chat Link. Click Copy to copy your link.

You can use the Direct Chat Link in a variety of ways:

• On your website
  Add the link to a button or a call-to-action section for easy access.

• Email campaigns
  Include it in your email signature, newsletters, or support messages to allow recipients to start a chat instantly.
  
  

• Mobile applications
  Embed the link in your app to provide real-time support.

• Social media posts
  Share the link on platforms like Facebook, Twitter, or LinkedIn to encourage engagement.

When customers click your link, a chat conversation opens in a new browser tab.

• Test the link
  Always verify that the link works as expected before sharing it with your audience. If the link doesn't work, double-check the URL and ensure your chat widget is active.

• Use clear labels
  When adding the link to emails or websites, ensure the call-to-action is clear (e.g., “Chat with Us” or “Get Support Now”).

• Share securely
  Avoid sharing the link in public forums or insecure channels to prevent misuse.

• Monitor engagement
  Track how often the link is used to assess its effectiveness.

For businesses looking to maintain brand consistency, you can white-label your Direct Chat Link. This replaces the tawk.to domain with your own, giving it a more professional appearance.

To learn more about white-labeling your link, see this guide: Purchasing the Remove Branding add-on

Alternatively, you may contact us to learn more about white-labeling options.

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