Using the Direct Chat Link

The instructions below are for desktops and laptops only.

tawk.to’s Direct Chat Link feature lets customers start a chat with you or your team directly.

You can share this link via email, social media, or mobile apps, making it easy for customers to reach out whenever they need help. When they click the link, a new browser tab opens to begin the chat session.

1. Log in to your tawk.to account.

2. On your dashboard, ensure the correct property is selected.

3. Click Administration on the top menu.

4. On the left menu, go to Channels > Chat Widget.

5. Scroll down to Direct Chat Link. Click Copy to copy your link.

• On your website
  Add the Direct Chat Link to a button or call-to-action for easy access.

• Email campaigns
  Include the link in your email signature, newsletters, or support messages so recipients can start a chat instantly.
  
  

• Mobile applications
  Embed the link in your app to provide real-time customer support.

• Social media posts
  Share the link on platforms like Facebook, Twitter, or LinkedIn to encourage engagement with your audience.

When customers click your Direct Chat Link, the chat widget opens as a standalone website in a new browser tab.

• Test the link
  Always ensure the link works before sharing it with your audience. If the link doesn't work, double-check the URL and ensure your chat widget is active.

• Use clear labels
  When adding the link to emails or websites, ensure the call-to-action is clear (e.g., “Chat with Us” or “Get Support Now”).

• Share securely
  Avoid sharing the link in public forums or insecure channels to prevent misuse.

• Monitor engagement
  Track how often the link is used to assess its effectiveness.

For businesses looking to maintain brand consistency, you can white-label your Direct Chat Link. This replaces the tawk.to domain with your own, giving it a more professional appearance.

To learn more about white-labeling your link, see this guide: Purchasing the Remove Branding add-on

Alternatively, you may contact us to learn more about white-labeling options.

• If you have enabled the Pre-Chat Form, customers will be asked to fill it out before starting a chat. To learn more about the Pre-Chat Form, see this guide: Using the Pre-Chat Form
  
  

• Ensure your chat widget is online; otherwise, customers won't be able to start a chat.
  
  

• The Direct Chat Link is compatible with mobile devices, allowing customers to reach you on the go.

If you have feedback about this article, or if you need more help:

• Click the green live chat icon

• Schedule a call with us

• Visit our community