Changing how the widget behaves on your site on Android
You can customize your chat widget’s behavior by adjusting the relevant settings on the tawk.to Android app. This guide shows you how.
Follow these steps to go to the widget settings page:
3. Select Property Admin Settings.
4. Select the property for which you want the widget settings.
5. Select Channels.
The widget name
Enter a name for the widget. This is only visible to you.
On click behavior
This sets the widget behavior when visitors click it.
Maximize opens the widget in the current browser tab.
Popout opens the widget in a new browser tab.
The widget status
This turns the widget on or off.
Hide estimated wait time
This hides the estimated wait time. The wait time is based on your response time when chatting with visitors. Informing visitors of the estimated wait time can help set expectations during peak times.
Disable sound notification
This stops all sound notifications for your visitors.
Disable message preview on mobile
This stops showing the chat preview when the widget is minimized on mobile devices.
Disable message preview on desktop
This stops showing a preview of the chat when the widget is minimized on desktops. If this setting is disabled, the message preview will appear in the lower right corner when the widget is minimized. With the preview, your visitors can see the agent’s message and reply easily.
Disable agent typing notification
This stops showing visitors when agents are typing their responses.
Disable visitor typing function
This stops showing agents when visitors are typing their responses.
Disable browser tab notification
This stops showing new message alerts at the top of the browser tab.
Hide widget when offline
If this is enabled, the widget will be hidden when it's offline.
Hide widget on load
This hides the widget when your site loads on desktops. You can still track your visitors even if the widget is hidden.
Hide widget on load in mobile
This hides the widget when your site loads on mobile devices. You can still track your visitors even if the widget is hidden.
Widget offline when all agents offline
This ensures your widget goes offline when no agents are available.
Note: If the Widget Scheduler is enabled, it will override this setting. The Widget Scheduler automatically switches the widget status based on agents’ availability and a preset schedule. To learn more about the Widget Scheduler, click here.
Disable emoji selection
This stops visitors from inserting emojis in the chat.
Disable file upload
This stops visitors from uploading files in the chat.
Disable chat rating
This stops visitors from rating their chats with agents.
Disable email transcripts
This stops visitors from sending a chat transcript to their email.
Delete widget
To remove the chat widget from your property, select Delete Widget.
Note: A widget cannot be recovered after it has been deleted.
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