To make changes to widget behavior on your site from the Android app, select the You icon in the lower-right corner to open the Administration menu.
Select Property Admin Settings.
Select the property you'd like to manage.
Then, select Widget Settings.
From here you can make adjustments to the behavior of the widget, changing how it functions for both the visitors on your site and the agents answering chats.
You can name the widget, quickly disable it by turning the Status switch off and change the On Click behavior.
The default option is Maximize, meaning when a visitor clicks the chat icon, a window will open within the current tab and the chat widget will follow the visitor as they navigate your website. The Popout option, however, creates a new window purely for the chat.
Hide estimated wait time allows you to hide or display a wait time based on previous agent response times in the chat. This can be handy for setting expectations in peak times.
Disable sound notifications controls all audio the visitor hears when chatting with you. If you prefer for the widget to be completely silent for your visitors, enable this option. If you want them to hear all the beeps and boops, leave this option switched off.
Disable message preview controls the desktop feature allowing visitors to get a sneak peek at the agent’s message when the chat widget is minimized on mobile. They can see when an agent has replied, and there’s an input field where they easily send back a response.
Toggle the switch to the on position (green) to stop visitors from seeing a preview of your message when the chat widget is minimized.
The Disable agent typing notification controls the visitor’s ability to see that an agent is responding to them before a message is sent.
Disable visitor typing function works just like the agent typing notification but from the other side. If you prefer to have a visual cue that your visitor is responding before they send a message, be sure to leave this option off.
Disable browser tab notification stops alerts from appearing in the page title of your browser. Leaving this option on will allow for chat notifications to be displayed in the text at the top of each tab in a browser.
Hide widget when offline makes the chat widget invisible when you have no agents online and ready to accept chats. This can be useful if you want visitors to use a form on your website instead of the chat widget Offline form when you are offline.
Hide widget on load makes the chat widget invisible when a visitor navigates to your site. This is really only useful if you're launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.
Hide widget on mobile makes the widget accessible to visitors only if they are viewing your site via a desktop browser. If you prefer to hide the chat widget from mobile visitors, you can do so by enabling this option. Be aware, however, that this is likely to decrease the number of incoming chats.
Disable emoji selection stops your visitors from being able to insert an emoji from the list of available options in the chat.
Disable file upload stops visitors from being able to upload and send files through the widget. Sending files via chat can be handy. However, if you tend to receive unwelcome files from your visitors, this option can put a stop to it.
Disable chat rating removes the built-in rating system, hiding the small thumbs up/down icon in the chat window. If you'd rather not allow visitors to leave a rating while chatting with agents, you can disable the feature here.
Select the check mark in the upper-right corner of the Widget Settings page to save any changes you've made to how the widget behaves.
You can also delete the widget by selecting the Delete Widget button at the very bottom of the Widget Settings page.
Once you've deleted a widget, there is no way to recover it or any of the information associated with it so be very sure before making the decision to delete a widget.
If you have other questions, don’t hesitate to reach out to our support team or schedule a call.