Restricting your widget by platform, domain or country

By default, the tawk.to widget will appear on all the pages of your website, to visitors on desktop and mobile, and for visitors across the globe.

The Availability Restriction feature lets you restrict the widget from showing on specific devices or website pages. It also enables you to block the widget’s appearance in specific countries.

NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.

If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.

Make your way to ⚙️Administration ⮕ Channels ⮕ Chat Widget.

Then, scroll down to Availability Restriction. 

Domain Restriction lets you show or hide the widget on one or more specific domains or URLs. 

Enabling Domain Restriction by switching it on will give you two new options for restricted domains: SHOW widget only on specific domains and/or URLs and HIDE widget on specific domains and/or URLs.

Platform Restriction lets you show or hide the chat widget on specific platforms. You can also choose which platforms on which to show or hide the widget: Desktop or Mobile.

Enabling Platform Restriction by switching it on will give you two new options: SHOW widget only to visitors of the following platforms and HIDE widget only to visitors of the following platforms.

You can then choose where to display or hide the widget: Desktop or Mobile.

Country Restriction enables you to block the widget from appearing to visitors from a specific country.

Note:

Your chat widget updates automatically after saving. No need to update the widget code in your page’s HTML.

Need more help? Reach out to our support team or schedule a call.