Restricting the chat widget from showing on desktop or mobile
[Desktop]
The Platform Restriction settings allow you to show or hide the chat widget on Desktop or Mobile devices.
NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.
If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.
Make your way to ⚙️Administration ⮕ Channels ⮕ Chat Widget.
Then, scroll down to Availability Restriction.
To block the widget from appearing on desktop or mobile, click Configure in the Platform Restriction section.
Enabling Platform Restriction by switching it on will give you two new options: SHOW widget only to visitors of the following platforms and HIDE widget only to visitors of the following platforms.
You can then choose where to display or hide the widget: Desktop or Mobile.
If you want to show or hide the chat widget to visitors on desktop, select Desktop then click the green Save button in the bottom right corner.
If you want to show or hide the chat widget to visitors using a mobile device, select Mobile then click the green Save button in the bottom right corner.
Your chat widget updates automatically after saving. No need to update the widget code in your page’s HTML.
Note: If Platform Restriction is enabled for both desktop and mobile, your website visitors will not appear in Monitoring.
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