Restricting the chat widget by country

The instructions below are for desktops and laptops only.

2. Select the correct property.

3. Click Administration in the top menu.

4. In the left menu, click Chat Widget under Channels.

5. Scroll to Availability Restriction and click Configure under Country Restriction.

6. Slide the Country Restriction toggle on.

7. Choose one of the two options in the dropdown:

- Show widget only to the visitors of the following countries — use this if you want the widget visible only in a short list of countries.

- Hide widget only from the visitors of the following countries — use this if you want the widget available globally except for a few countries.

Then, type the country names you want to include or exclude.

8. Click Save when you’re done. The widget updates automatically after saving — you do not need to change the widget code in your site’s HTML.

• Applies only to the selected widget or property
  Country restrictions are set per widget and property. If you manage multiple widgets, ensure you’re editing the correct property.
  
  

• You’ll still see those visitors
  Even if the widget is hidden in certain countries, visitors from those regions still appear in your Live Visitors and Monitoring lists. You can still view their activity and start a chat manually when needed.
  
  

• About location detection
  The system uses IP-based geolocation to determine a visitor’s country. Keep in mind that VPNs, proxies, or privacy tools can make a visitor appear to be in a different location.
  
  If you rely on country restrictions for compliance or legal reasons, consider a second control layer (for example, server-side checks or message routing rules) because IP-based geolocation can be circumvented by VPNs/proxies.
  
  

• Tip for testing
  To check if your restriction settings work, use a VPN or ask someone in another country to visit your site and confirm whether the widget appears or not.

Restricting your widget by platform, domain or country

Restricting the chat widget from showing on desktop or mobile

Restricting the chat widget from showing on specific domains

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