Restricting the chat widget by country
[Desktop]
You may not want to give visitors from certain countries the ability to chat.
The Country Restriction settings enable you to block the widget from appearing on your website to visitors from a specific country. You can also enable the widget to appear only to visitors from a specific country.
NOTE: The instructions below can only be completed from a browser or the tawk.to desktop apps. They cannot be completed in the tawk.to mobile app.
If you have multiple properties, check to make sure you're viewing the correct one. Hover over the current property name in the upper-left menu to select a new property from the list.
Make your way to ⚙️Administration ⮕ Channels ⮕ Chat Widget.
Then, scroll down to Availability Restriction.
Click Configure in the Country Restriction section.
This will open a new window and allow you to specify exactly which countries to restrict.
Slide the toggle to the on position to activate restriction by country. A dropdown menu will appear with two options: Show widget only to the visitors of the following countries and Hide widget only from the visitors of the following countries.
If you only want the chat widget to be available to visitors from a small number of countries, select Show widget only to visitors of the following countries.
To make the widget available to most of the world and remove a few specific countries, the Hide widget only from visitors of the following countries option is the one to go for.
Then enter the names of the countries for which you want to show or hide the chat widget.
After you’ve made your selection, click the green Save button in the lower-right corner. Your chat widget updates automatically after saving. No need to update the widget code in your page’s HTML.
The restriction settings you have changed will only apply to the widget you have selected at the top of the page. If you have multiple widgets, make sure you've selected the correct one.
After you have blocked the widget from showing in a specific country, you will still be able to see visitors from that country in the Live Visitors and Monitoring sections of your Dashboard. This means you can still manually send them a message when they are on your website.
Need help? Reach out to our support team by scheduling a call.