Getting notified when your AI agent joins a chat

The instructions below are for desktops and laptops only.

1. Log in to your tawk.to account. Then, select the correct property.

2. Click Automations on the left navigation bar.

3. Click Agents in the left submenu.

4. Select your AI agent.

Once enabled, your team will hear a sound notification whenever the AI agent joins a conversation. You can customize the sound settings in the following section.

1. Click your profile image in the lower left corner of the dashboard. Then, click Manage Sounds & Notifications.

2. On the Manage Sounds & Notifications pop-up, switch the Sound toggle on.

Then, under New Chat, adjust the following settings:

3. Click Save.

• The AI agent joins the conversation and your team gets notified.
• Human agents can join or take over the chat at any time.

2. Set your preferred delay time.

• Your team has time to respond first.
• If no one replies within the delay period, the AI agent joins automatically.
• Your team gets notified when the AI agent joins the chat.

• Check notification permissions
  Ensure notifications are enabled in your browser or device settings, or alerts may not appear.
  Learn more with these guides:
  Enabling desktop notifications
  Managing sound settings and desktop notifications
  Why am I not getting notifications?
  Why am I not getting sound notifications?

• Choose a clear notification sound
  Select a sound that your team can easily recognize during busy periods.
  
  
• Use delay strategically
  A short delay can give your team a chance to respond while still ensuring visitors get timely help.

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