Creating and managing triggers

The instructions below are for desktops and laptops only. 

What are triggers?

Triggers are automatic messages sent to your visitors based on a set of conditions. They help you connect with your visitors even when you're away from your desk.


For example, when visitors land on your website, you can create a trigger to automatically send them a greeting. Here’s how Apollo, our AI Assistant, greets visitors:

With triggers, you can ensure no visitor goes unnoticed or unattended. This article will walk you through the different trigger types and how to set them up.

Note: Your tawk.to chat widget must be online for triggers to work.
Types of triggers

Each property can have 4 types of triggers:

  • Basic - Site Notification
    Your visitors will receive a message when they land on any page of your website. By default, all new tawk.to accounts come with a site notification trigger named “Welcome message”.

  • Basic - Page Notification
    Your visitors will receive a message when they land on a specific page of your website.

  • Basic - Chat Rescuer
    Your visitors will receive a message when they start a chat and don’t get a response.

  • Advanced
    Your visitors will receive a message when a specific condition is met. There’s a large variety of conditions to choose from, and you can customize the trigger event and actions. Learn more about advanced triggers

Components of a trigger

All trigger types have the following components:

  • Trigger name
    The name of your trigger. This is only visible to you.

  • Delay
    The amount of time that will pass before the message is sent.

  • The message
    Your visitors will see this message in the tawk.to chat widget.
    Note: Emojis are allowed. URLs will appear as plain text.

  • Agent Image
    Your visitors will see this image next to the message.

  • Agent Name
    Your visitors will see this name next to the message.

  • Suggested messages

    Your visitors will see a list of preset responses they can choose from.
Creating a trigger

Follow these steps to create a trigger:

1. Log in to your tawk.to account.

2. On your dashboard, select the property you want to add a trigger for. Hover over the property name to ensure you’ve selected the correct one.

3. Click the gear icon on the top menu to go to the Administration panel.

4. On the Administration menu, select Triggers under Settings.

5. Click Add Trigger. You can add up to 20 triggers for each property.

6. Select the trigger type.

7. Enter the name of the trigger. A descriptive name is useful for you and your team members to understand the purpose of the trigger and manage it accordingly.

8. Set the delay time. This is the amount of time before the message is sent. If you want the message to appear as soon as your visitors arrive, select No Delay.

9. Enter the message.

10. Add up to 4 suggested messages. 

11. Upload an image (or use one of the standard avatars) and enter the agent’s name.

12. Set other necessary settings for your trigger and click Save.

Remember to test your triggers to prevent any issues that may affect your visitors’ experience.

Managing triggers

Follow these steps to edit or delete triggers:


1. Log in to your tawk.to account.


2. On your dashboard, select the property you want to manage the triggers for. Hover over the property name to ensure you’ve selected the correct one.

3. Click the gear icon on the top menu to go to the Administration panel.

4. On the Administration menu, select Triggers under Settings.

5. Click a trigger to edit it.

6. Make the changes and click Save.


7. To delete a trigger, click the checkbox next to the trigger and click the “Delete” icon.

Your visitors can now enjoy a more personalized chat experience. tawk.to’s triggers can help to engage with your visitors 24/7 – all while you focus on running your business.


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