Help Center | tawk.to | Connecting multiple WhatsApp numbers

Connecting multiple WhatsApp numbers

The instructions below are for desktops and laptops only.

You can link multiple WhatsApp Business numbers to tawk.to, and manage all your WhatsApp conversations in one place — your tawk.to Inbox.

Before you start

Ensure you have the following:

Admin access to the tawk.to property you want to connect
A WhatsApp Business Account (WABA) set up through Meta Business Manager
A phone number registered with the WhatsApp Business API

If you don't have a WhatsApp Business account yet, go to the WhatsApp Business sign-up page to get started.

Important: WhatsApp Business App and tawk.to compatibility

tawk.to does not support WhatsApp Coexistence.

You cannot use the WhatsApp Business App and tawk.to simultaneously on the same phone number. To connect your number, it must be fully disconnected from any other app first.

You must fully migrate the number to tawk.to
Running both platforms in parallel is not supported
The connection will only work once the number is no longer active elsewhere

If you need to keep using the WhatsApp Business App during setup, consider using a separate phone number for tawk.to temporarily.

Steps to connect multiple WhatsApp numbers

1. Log in to your tawk.to account. Then, select the correct property.

2. Click Administration in the left navigation bar.

3. Click Integrations in the left submenu.

4. Select Messaging. Then, click WhatsApp.

5. Click Settings.

6. Click WhatsApp Numbers, then click + Connect to add a new number.

7. In the pop-up window, log in to your business Facebook account. Then, grant tawk.to Omnichannel Inbox WA permission to access your WhatsApp chats.

8 Follow the instructions to
- Select your Business Manager account.

- Create a new WhatsApp Business profile or choose an existing number.
- Verify your chosen phone number (via SMS or voice call).

9. After verification, the connection is complete and your new WhatsApp channel will appear in your tawk.to Inbox.

Repeat the above steps to add other WhatsApp Business accounts and phone numbers to your tawk.to property.

Important considerations

Ensure that your WhatsApp numbers aren’t connected to other apps before connecting them to tawk.to.
Once a WhatsApp number is connected to a tawk.to property, you cannot connect that same WhatsApp number to another property.

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