Help Center | tawk.to | Connecting multiple WhatsApp numbers

Connecting multiple WhatsApp numbers

The instructions below are for desktops and laptops only.

You can link multiple WhatsApp Business numbers to tawk.to, and manage all your WhatsApp conversations in one place — your tawk.to Inbox.

Before you start

Ensure you have the following:

Admin access to the tawk.to property you want to connect
A WhatsApp Business Account (WABA) set up through Meta Business Manager
A phone number registered with the WhatsApp Business API

If you don't have a WhatsApp Business account yet, go to the WhatsApp Business sign-up page to get started.

WhatsApp Coexistence
WhatsApp Coexistence lets you connect your WhatsApp Business App number to tawk.to without disconnecting it from your mobile device. This allows you to use both the WhatsApp Business App and tawk.to Inbox at the same time, with messages and conversations synced between both platforms.

To learn more, see this guide:
Connecting WhatsApp to tawk.to (with WhatsApp Coexistence)

Steps to connect multiple WhatsApp numbers

1. Log in to your tawk.to account. Then, select the correct property.

2. Click Administration in the left navigation bar.

3. Click Integrations in the left submenu.

4. Select Messaging. Then, click WhatsApp.

5. Click Settings.

6. Click WhatsApp Numbers, then click + Connect to add a new number.

7. In the pop-up window, log in to your business Facebook account. Then, grant tawk.to Omnichannel Inbox WA permission to access your WhatsApp chats.

8 Follow the instructions to
- Select your Business Manager account.

- Create a new WhatsApp Business profile or choose an existing number.
- Verify your chosen phone number (via SMS or voice call).

9. After verification, the connection is complete and your new WhatsApp channel will appear in your tawk.to Inbox.

Repeat the above steps to add other WhatsApp Business accounts and phone numbers to your tawk.to property.

Important considerations

Ensure that your WhatsApp numbers aren’t connected to other apps before connecting them to tawk.to.
Once a WhatsApp number is connected to a tawk.to property, you cannot connect that same WhatsApp number to another property.

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