Using AI Commands
The instructions below are for desktops and laptops only.
AI Commands is a feature in tawk.to’s AI Assist that lets you generate, refine, or improve content quickly using short commands. Whether you’re chatting with a visitor, replying to a ticket, or creating Knowledge Base articles, AI Commands can help you work faster and communicate more clearly.
What are AI Commands?
AI Commands are short commands you can use when replying to chats and tickets, and writing Knowledge Base articles.
By typing “/ai” followed by a command, you can ask AI Assist to perform specific tasks, such as summarizing text, simplifying language, or rewriting in a different tone.
You can use these commands to brainstorm ideas, rewrite text for better clarity, adjust tone, fix grammar, or expand instructions into easy-to-follow steps — all within the tawk.to dashboard. The commands are quick to trigger and flexible, so you can edit suggestions before sending or publishing them.
To use AI Commands in any of these channels, you must have the channel enabled for your AI agent in its settings.
Benefits of using AI Commands
Work more efficiently
Create responses faster, brainstorm new ideas, and keep conversations moving smoothly — all without breaking your workflow.
Improve accuracy
Produce clear, grammatically correct messages that maintain a professional tone and make a positive impression.
Lighten your workload
Handle common or repetitive questions quickly so you can focus on solving more complex customer issues.
If you manage multiple AI agents, you can turn AI Commands on or off for each agent individually to match your team’s needs.
Enable AI Commands
3. Click Add-ons on the top menu.
4. Click Settings under AI Assist.
5. Select your AI agent.
6. In the Settings tab, scroll to the bottom and enable AI Commands.
Note: You’ll need to assign your AI agent to the channel you want to use: chats, tickets, or Knowledge Base.
For example, if you want to use AI Commands in tickets, assign your AI agent to Ticketing with AI Commands enabled.
Available commands
/ai-brainstorm — Generate ideas or approaches for a customer query.
/ai-task — Ask AI Assist to follow specific instructions.
/ai-tone — Change the tone (e.g., professional, casual, friendly).
/ai-fixtext — Correct grammar and improve readability.
/ai-pointexpand — Add detail to each bullet point.
/ai-sentenceexpand — Expand a sentence or paragraph.
/ai-simplify — Rewrite text in simpler language.
/ai-stepbystep — Turn instructions into a clear sequence of steps.
/ai-summarize — Condense text into key points.
/ai-writeabout — Create a short paragraph on a given topic.
How to use AI commands
You can use AI Commands while replying to chats or tickets, and while writing or editing Knowledge Base articles.
1. Type “/ai” to bring up the commands list or type the full command (e.g., /ai-simplify). Select the command you want, then provide any extra instructions or paste the text you want to work with.
2. AI Assist will suggest a response. You can:
- Edit the suggestion before sending or publishing.
- Accept it as is by pressing Enter or clicking Done.
- Discard it if you don’t want to use it.
- Retry for a new version.
- Continue writing to expand on the suggestion.
Practical examples
Example 1 — Tone change
Before: “We are sorry about your order delay, working on it, ETA unknown.”
Command: /ai-tone → “professional”
After: “We’re sorry for the delay. I’m checking your order now and will update you within 24 hours.”
Example 2 — Simplifying technical content
Before: “The synchronization process executes on a multi-threaded architecture…”
Command: /ai-simplify
After: “The system updates several parts at the same time to make syncing faster.”
Example 3 — Expanding Knowledge Base instructions
Before: “Reset the router.”
Command: /ai-stepbystep
After:
Unplug the router’s power cable.
Wait 30 seconds.
Plug the cable back in.
Wait for the lights to stabilize.
Limits and billing
Every AI Assist message — including suggestions generated by AI Commands in chats, tickets, or Knowledge Base articles — counts toward your monthly AI message limit. Once you reach your limit, AI Assist will stop responding until your allocation resets or you add more message credits.
You can monitor usage and manage your plan from your AI Assist billing settings.
Troubleshooting
If AI Commands aren’t working as expected, try the following:
Commands not appearing
Ensure your AI agent is assigned to the channel you’re using (chat, ticket, or Knowledge Base) and that AI Commands are enabled in Add-ons > AI Assist > Settings.Off-topic or poor suggestions
Add more relevant content to your AI Assist data sources and train your AI agent with FAQs or Knowledge Base articles to improve accuracy.Reached monthly limit
Check your AI Assist usage in billing settings and upgrade or top up credits if needed.
Additional considerations
Better results with good data
AI Commands work best when your connected data sources (Knowledge Base, FAQs, and other training material) are complete, accurate, and up to date. This applies across chats, tickets, and Knowledge Base article creation.
Learn more with these guides:
Understanding AI Assist’s Data Sources
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