Using AI Commands

The instructions below are for desktops and laptops only.

AI Commands is a powerful tool designed to help you brainstorm solutions, adjust message tone, ensure proper grammar, and even expand on your responses with additional details.

Part of tawk.to’s AI Assist, AI Commands gives you a list of simple commands to use when you're looking for creative solutions, want to polish your writing, or simply need help crafting clear explanations

You can easily use AI commands in chats and tickets, and AI Assist will generate suggested responses that you can customize and send to the customer.

AI commands can help to

• Improve efficiency
  Generate responses faster, brainstorm creative solutions, and streamline communication workflows.
  
  

• Enhance accuracy
  Ensure grammatically clean and concise messages, leaving a professional impression.
  
  

• Reduce workload
  Generate quick responses to common, basic questions, freeing up time for handling complex issues.

If you have multiple AI agents, you can enable AI Commands for individual agents according to your needs.

In this guide, we’ll show you how to activate AI Commands and use them in chats and tickets.

Follow these steps to activate AI Commands:

1. Log in to your tawk.to account.

2. On your dashboard, select the property for which you want to activate AI Commands. Hover over the property name to ensure you’ve selected the correct one.

3. Click Add-ons on the top menu.

4. Click Settings under AI Assist.

5. Select your AI agent.

6. In the Settings tab, scroll to the bottom and enable AI Commands.

Your changes are effective immediately.

Note: AI Commands will be available in the channels your AI agent is assigned to.

For example, if you want to use AI Commands in tickets, assign your AI agent to Ticketing with AI Commands enabled.

Here’s a list of AI commands you can use:

/ai-brainstorm

Use this command to generate ideas for tackling a specific customer query.

/ai-task

Use this command to give AI Assist specific instructions in plain text.

/ai-tone

Use this command to adjust the tone of the message.

/ai-fixtext

This command helps to ensure proper grammar and style within your response.

/ai-pointexpand

This command adds supporting details to each point in your message for a more comprehensive answer.

/ai-sentenceexpand

Expand sentences or paragraphs with additional context and details.

/ai-simplify

This command helps to re-write your message to enhance clarity.

/ai-stepbystep

This command converts your message into a clear, step-by-step guide.

/ai-summarize

This command condenses your response into its key points for a quick overview.

/ai-writeabout

This command generates a concise paragraph on a specific topic.

You’ll see a list of AI commands appear. Scroll through the list and select the command you need. You can also click the “/” icon at the bottom left corner of the chat window to open this list.

AI Assist will then generate a suggested response in blue, like this:

To keep the suggestion, hit Enter or click Done. You can edit the suggestion before sending the message to the customer.

For example:

If you use “ai-tone”, AI Assist will provide the following suggestion:
“Please change the tone of the message to sound more professional.”

You can replace “professional” with “casual” (or others) to adjust the tone of your response accordingly.

To expand the response, click Continue writing.

To get another suggestion, click Retry.
To remove the suggestion, click Discard.

Note: Every message AI Assist sends to a customer counts as 1 message, and it’s deducted from your monthly allocation. Once the monthly limit is reached, AI Assist will stop responding to your chats until it resets the following month. To resume, you can buy message credits (called "overages") or upgrade your plan.

Remember, AI commands are here to enhance, not replace, the human connection. Leverage tawk.to's AI commands to streamline communication, personalize interactions, and delight your customers.

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