Using Smart Reply
The instructions below are for desktops and laptops only.
Smart Reply is a powerful AI-backed tool designed to help you and your team respond to customers accurately and efficiently.
Part of tawk.to’s AI Assist, Smart Reply draws from your data sources and generates suggested responses for chats and tickets in seconds.
Smart Reply only takes seconds to prepare a suggested response based on the customer’s query.
That’s it! It’s that easy to use Smart Reply in chats and tickets.
Note:
Smart Reply depends on the information available in your AI Assist data sources. The more relevant information you provide, the better Smart Reply will be at providing accurate responses.
Refining Smart Reply responses may take time, just like training a new team member.
Each suggestion Smart Reply generates uses 1 message of your monthly AI Assist message usage.
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