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AI Assist

Last Update 2 dagen geleden

Getting started with AI Assist Understanding AI Assist’s Data Sources Deploying multiple AI Agents across support channels Using Smart Reply Using AI Commands

Using Smart Reply

The instructions below are for desktops and laptops only.

Smart Reply is a powerful AI-backed tool designed to help you and your team respond to customers accurately and efficiently.


Part of tawk.to’s AI Assist, Smart Reply draws from your data sources and generates suggested responses for chats and tickets in seconds.


To use Smart Reply, you’ll need to enable the AI Assist add-on. To learn more about getting started with AI Assist, click here.
Smart Reply in Chats and Tickets
It’s easy to use Smart Reply when responding to chats and tickets. Just click Smart Reply next to Reply and Whisper.

Smart Reply only takes seconds to prepare a suggested response based on the customer’s query.

You can edit the suggestion or send it as it is. To get another suggestion, click Smart Reply again.

That’s it! It’s that easy to use Smart Reply in chats and tickets.

Note:

  • Smart Reply depends on the information available in your AI Assist data sources. The more relevant information you provide, the better Smart Reply will be at providing accurate responses.

  • Refining Smart Reply responses may take time, just like training a new team member.

  • Each suggestion Smart Reply generates uses 1 message of your monthly AI Assist message usage. Once this limit is reached, AI Assist will stop responding to your chats until it resets the following month. To resume, you can buy message credits (called "overages") or upgrade your plan.

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