Adding the tawk.to widget to PrestaShop 8.x

The instructions below are for desktops and laptops only.

In this guide, we’ll show you how to add the tawk.to chat widget to PrestaShop 8.

There are 2 ways to add the widget:

• Using PrestaShop’s Module Manager, or

• The manual method

1. Click here to download the zip file starting with “tawk-prestashop-8.x”.

2. In your PrestaShop dashboard, go to Modules > Module Manager. 

3. Click Upload a module.

4. Upload the zip file from Step 1.

2. Upload the tawkto folder to the /modules/ folder in your PrestaShop root directory.

3. In your PrestaShop dashboard, go to Modules > Module Manager. 

4. Search for the tawk.to plugin and click Install.

Now, let’s configure the widget.

Once the installation is complete, follow these steps:

2. Select the Property and Widget you want to configure. Then, click Use selected widget.

3. Under Privacy Options, you can Enable Visitor Recognition. If this is enabled, when customers who are logged in start a chat, their information will be automatically populated on the right panel of the chat.

4. The Visibility Settings determine whether your widget appears everywhere on your site or only on specific pages.

If you want the widget to appear on all pages, ensure Always show tawk.to widget on every page is checked.

If you don’t want the widget to appear on specific pages, enter the path or URL of these pages in Except on pages.

5. Click Save.

That’s it! Your widget should now appear on your PrestaShop store.

Now your widget is added to your store, you can customize it to match your brand identity via the tawk.to dashboard. Click here to learn more.

Check out these articles to get the most out of your live chat widget:

• Customize your chat widget

• Leverage AI Assist to engage your customers 24/7

• Learn about your widget’s advanced features 

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