Using Base Prompt to direct visitors to search result pages

The instructions below are for desktops and laptops only.

Using the Base Prompt, you can instruct your AI agents to direct visitors to relevant pages on your website based on their inquiries. You can add specific instructions within the Base Prompt that tell your AI agent how to build these URLs.


This can be particularly useful for e-commerce stores, where quick and accurate information can positively impact customer satisfaction and sales.


Here’s an example of a prompt you can use:

- If the customer is looking for a specific product, direct them to https://www.example.com/search=[key+phrase] and fill [key+phrase] replacing spaces with pluses.

To learn about the basics of modifying the Base Prompt, check out this guide:

Modifying the Base Prompt


Remember, the above prompt is just an example. The ideal prompt will vary depending on your specific goals and the unique flow of each conversation. Experiment with different prompts to find what works best for your business.


Check out these guides for more ways to use the Base Prompt:

Using Base Prompt instructions for escalation

Using Base Prompt instructions for lead capture

Using Base Prompt to restrict AI Assist responses

Using Base Prompt to direct visitors to search result pages


If you need help customizing your base prompt and setting up AI Assist, contact us via live chat or schedule a call.


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