Searching conversations in the Inbox

The instructions below are for desktops and laptops only.

Your tawk.to Inbox comes with powerful search tools to help you locate conversations quickly. Instead of scrolling through endless chats, you can filter search results based on:

• Contact — search for a specific visitor or customer.

• Message content — find conversations that include certain keywords or phrases.

• Agent — view only the chats handled by a particular team member.

• Date range — narrow down results to a specific day, week, or custom timeframe.

These filters make it easy to track down important conversations, revisit past discussions, or follow up with customers at the right time. By using them regularly, you’ll keep your Inbox organized and improve your response speed.

1. Log in to your tawk.to account.

2. Select the correct property.

3. Click Inbox in the left navigation bar.

4. You’ll see all conversations listed for your property.

When you click the Search bar, you’ll see a list of filters (called field prefixes). You can use them to quickly narrow results and find conversations faster. You can use filters on their own or combine them for more precise results.

Here are the prefixes you can use:

Tip: If your filter includes more than one word, wrap it in quotation marks — for example, contact:"John Doe".

Here are some ways you can use search filters:

Find conversations from a customer

1. In the Search bar, type or select “contact:”.

2. Add the customer’s name.

Example: contact:Josephine

3. Press Enter — your Inbox will now show only conversations with that customer.

Show conversations assigned to an agent or department

1. Type or select “assignee:”.

2. Choose the name of the agent or department from the list.

View conversations with specific tags

1. Type or select tag:.

2. Pick from the list of suggested tags.

Combining filters

You can also combine filters for more precise searches:

• Find all open conversations from a customer
  Example: contact:John status:Open
  
  

• See conversations assigned to an agent in the past week
  Example: assignee:Mary updated:"Last 7 days"
  
  

• Locate conversations tagged as leads that mention a specific word
  Example: tag:lead message:demo

Alongside filters, the Inbox search comes with built-in features to make searching easier:

• Automatic relevance
  The search engine understands your query and shows the most relevant results — no tricky syntax needed.

• Flexible date formats
  You can use natural terms like “Today” or “Last 7 days”, or enter a full date like “2025-08-12”. The search system adjusts the range automatically.

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