How to enable multi-factor authentication on tawk.to

The instructions below are for desktops and laptops only.

Maintaining the security of your tawk.to account is essential, and multi-factor authentication (MFA) provides an additional layer of protection.


With MFA, you'll use a one-time code in addition to your password when signing in, reducing the risk of unauthorized access.

In this guide, we’ll walk you through the simple steps to set up MFA on your tawk.to account.

You’ll need an authenticator app

Before enabling MFA on tawk.to, you'll need an authenticator app on your mobile phone. 


Authenticator apps generate one-time codes used for verification. Popular options include Google Authenticator, Authy, or Microsoft Authenticator. 


Download and install your preferred authenticator app from your device's app store. After installing, open the authenticator app and add a new account for tawk.to (tap “+” or “Add account”). 


Then, let’s enable MFA and connect your authenticator app to tawk.to.

Enable MFA on tawk.to
1. Log in to tawk.to.

2. Click your profile image at the bottom left corner of the dashboard.

3. Click Edit Profile.

4. On the Account Settings page, click the Settings tab.

5. Click Activate under Multi-Factor Authentication.

6. You’ll get an email to confirm your request. In the email, click Setup Multi-Factor Authentication.

7. You’ll be taken to the setup page and a QR code will be shown. Open your authenticator app and tap “+” or “Add account” to add a new account for tawk.to.


Using your phone’s camera, scan the QR code on the setup page. Your authenticator app will generate a 6-digit code.

Enter this code under Verify your code on the setup page. Ensure the code is entered correctly and click Verify.

8. Once MFA is activated successfully, you’ll get a Backup Code. You can use this code to log in to tawk.to if you lose access to your authenticator app.


Copy the Backup Code and keep it safe. Then, click Done.

Test it out

To ensure everything is set up properly, log out of your tawk.to account and log back in. When prompted, enter the 6-digit code from your authenticator app and click Sign In.
With MFA successfully enabled, your tawk.to account is now significantly more secure. Remember to keep your authenticator app and backup code safe.

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