Your personal signature
Your personal signature is a sign-off added to the email replies you send - your name, role, and contact details, formatted the way you want. You create and manage it in your account settings, and it is used automatically when you reply, unless your admin has set a signature for the property that takes precedence.
Note: Signatures work on your email replies today. Ticketing is coming soon - the same signatures will apply to ticket replies, with no change to how you create or manage them.
Before you start
The instructions below are for desktops and laptops only. Your personal signature is yours across every property you belong to, and you choose which property it is the default for.
Create your personal signature
- Log in to your tawk.to account.
- Open Account Settings, then Signatures.
- On the My signatures tab, click Add Signature.
- Give it a name you'll recognise, such as Professional or Support.
- Under Signature Content, write your signature. Use the toolbar to set the font, size and colour, add Bold, Italic or Underline, insert a link or an image, and build bulleted or numbered lists.
- To insert a field that fills itself in, use Insert variable - see Fields you can insert below.
- Under Set as default for properties, choose the properties where this signature should be your default.
- Save. Your new signature appears in the list and is used on your replies from those properties.
Fields you can insert
These fields fill in automatically when your reply is sent, so one signature stays correct everywhere:
- Agent Name - your display name.
- Agent Email - your email address.
- Agent Job Title - your role.
- Company Name - the property's name.
- Company Website - the property's website, shown as a domain such as acme.com.
Add a logo or image
Use the image button in the toolbar to Upload Image, or Use Property Image to pick one your admin has added. Images must be under 5 MB. You can place an image to the left or right of your text, or on its own line, from the Image alignment control.
Use a signature your admin created
If your admin has shared signatures with the property, open the Shared tab to see them. To keep your own copy you can edit, select one and choose Copy as Personal Signature - it is added to My signatures as a copy.
Which signature is used
When several signatures could apply, tawk.to picks one in a set order. An admin signature set for your inbox or property takes precedence over your personal default - so a signature of yours may show an Overridden badge, meaning an admin default applies there instead. A signature carrying Set by admin was created by your organisation, not by you.
Note: if an admin has locked a signature for an inbox, that one is always used there and can't be changed, see AI agent signatures and the AI disclosure and Set up email signatures for your organisation.
Note: if an admin has locked a signature for an inbox, that one is always used there and can't be changed, see AI agent signatures and the AI disclosure and Set up email signatures for your organisation.
If your signature is too long
A signature has a size limit, counting text, formatting and images. If you see "Signature is too long", remove some text or formatting, or a large image, and save again.
Choosing a signature when you reply
Your default is applied automatically, but you can switch which signature applies for a single reply from the composer. See Choosing a signature when you reply.
Additional considerations
One signature, every property Your personal signature travels with you. Set which properties it defaults to, and create more than one if different teams need different sign-offs.
Disabled signatures aren't offered A disabled signature is not offered when you reply. Enable it again to use it.
Admin signatures can take precedence Where your admin has set a default or locked a signature, that one is used instead of your personal default. This keeps a consistent, compliant sign-off across the team.
Disabled signatures aren't offered A disabled signature is not offered when you reply. Enable it again to use it.
Admin signatures can take precedence Where your admin has set a default or locked a signature, that one is used instead of your personal default. This keeps a consistent, compliant sign-off across the team.
Learn more
Set up email signatures for your organisation
Choosing a signature when you reply
AI agent signatures and the AI disclosure
Managing email conversations in the Inbox
Choosing a signature when you reply
AI agent signatures and the AI disclosure
Managing email conversations in the Inbox