Choosing a signature when you reply
When you reply to an email or start a new one tawk.to adds the right signature for you, shown above the quoted conversation. You can switch which signature applies for that reply from the Signature button in the composer.
Note: The signature picker is on your email replies today. Ticketing is coming soon the same picker will appear on ticket replies and work the same way.
Before you start
The instructions below are for desktops and laptops only. Which signatures you can choose depends on what your admin has set up for the property and inbox you're replying from.
Switch the signature on a reply
- Open a reply, or start a new email.
- The signature that applies is already filled in above the quoted thread.
- Click the Signature button in the composer toolbar.
- Pick a signature from Your signatures or Shared.
- A preview shows how the one you've highlighted will look; click Insert to add it to this reply.
Note: when your admin has set a default signature, your reply always includes one you can switch to a different signature, but you can't send without a signature. "No signature" is only offered when no default applies (and never when a signature is locked to the inbox).
Why a particular signature is applied
The picker tells you why the current signature was chosen, for example:
- Default for this inbox - an admin set it for the inbox you're replying from.
- Property-wide default - the property's default, used when no inbox default applies.
- Your default for this property - your own personal default.
When you can't change it
If your admin has locked a signature for this inbox, it's used on every reply and the picker is read-only. You'll see "Your admin set this signature as the default here, so it can't be changed." This keeps a required sign-off - such as a compliance footer - consistent.
Sending without a signature
No signature is available only when no default signature applies to the inbox you're replying from. In that case, choose No signature to send the reply unsigned; the preview confirms "Your reply will be sent without a signature." When your admin has set a default or locked a signature - for the inbox, every reply includes one and this option isn't offered. Plain-text replies are always sent unsigned.
If your signatures changed while you were replying
If a signature was added, changed or removed while your reply was open, tawk.to tells you "Your signatures were changed. Check the signature and send again." and refreshes the list. Pick again and resend.
Additional considerations
- The fields fill in on send Variables such as your name and the company website are filled in when the reply is sent, so the preview may show the field name until then.
- No signatures to choose? If the picker is empty, you have no signatures yet. Add one in Account Settings → Signatures - see Your personal email signature.
Learn more
Your personal email signature
Set up email signatures for your organisation
AI agent signatures and the AI disclosure
Set up email signatures for your organisation
AI agent signatures and the AI disclosure