Set up signatures for your organisation

Note: Signatures apply to your organisation's email replies today. Ticketing is coming soon,  the same signatures will extend to ticket replies, and you'll be able to choose which channels each signature applies to automatically.

Before you start

The instructions below are for desktops and laptops only. You need permission to manage your property's settings. You'll set signatures up per property, so repeat these steps for each property you manage.

Create an organisation signature

1. Log in to your tawk.to account.
2. Select the correct property.
3. Click Administration on the left navigation bar, then open Signatures.
4. Click Add signature.
5. Choose the Signature type - Human signature (used on replies sent by people) or AI Agent signature (used on replies sent by an AI agent). You choose this once; a signature's type can't be changed after it's created.
6. Give the signature a name, then write it under Signature content using the formatting toolbar. Use Insert variable to add fields that fill in automatically -see Fields you can insert below.
7. Choose where it applies -see Decide where a signature applies below.
8. Decide whether to Lock on assigned inboxes - see Suggest or lock below.
9. Save. The signature appears in your list.

Fields you can insert

• Agent Name, Agent Email, Agent Job Title - the replying agent's details, filled in when they send.
• Company Name - the property's name.
• Company Website - the property's website, shown as a domain such as acme.com.

Decide where a signature applies

• Inbox default - replies sent from the chosen email inboxes use this signature (shown as Default for {{ inboxes }}).
• Department default - replies from agents in the chosen departments use it (shown as Default for your department).
• Property default - used for everyone in the property when no inbox or department default applies (shown as Default for all agents in this property). Only one signature of each type can be the property default.

Who can use this signature?

• Everyone - any agent can choose it.
• Departments - only agents in the chosen departments can choose it.
• Selected agents - only the agents you choose can choose it.

Suggest or lock

• Off (suggested) - the signature is filled in for the agents it applies to, but they can switch to another or remove it when they reply.
• On (locked) - the agents it applies to must use it and can't switch or remove it. The signature shows a Required badge.

Manage your signatures

• See each signature's Audience, its Inboxes, and its Status.
• Turn a signature on or off with the Active toggle (under Availability when you edit it) - turning it off archives the signature without deleting it (the content is kept), and a disabled signature isn't offered when agents reply. The list shows this in the Status column.
• Use Set as default to make a signature the property default for its type. If another signature is already the default, you'll be asked to confirm with Replace default signature?
• Select several signatures to enable, disable or delete them together.

Additional considerations

• Human and AI signatures are separate Each signature is for human agents or for AI agents, chosen when you create it. AI signatures can also carry a disclosure line - see AI agent signatures and the AI disclosure.
• One property default per type Only one human signature and one AI signature can be the property default at a time. Setting a new one replaces the old default.
• Agents keep their own signatures too Agents can create personal signatures; where you've set a default or locked a signature, yours takes precedence. See Your personal email signature.

Learn more