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Signature

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Your personal signature Set up signatures for your organisation AI agent signatures and the AI disclosure Choosing a signature when you reply

AI agent signatures and the AI disclosure

When an AI agent replies on your behalf, you can add a signature just for those replies and, where you need to, a short line that tells the customer the reply was generated by AI. Both are set up by an admin alongside your other organisation signatures.
Note: AI signatures and the AI disclosure apply to your organisation's email replies today. Ticketing is coming soon - the same AI signatures and disclosure will extend to ticket replies.

Before you start

The instructions below are for desktops and laptops only. You need permission to manage your property's settings. AI signatures are managed in the same place as your other signatures - see Set up email signatures for your organisation.

Create an AI agent signature

  1. Log in to your tawk.to account and select the property.
  2. Click Administration, then open Signatures.
  3. Click Add signature and set the Signature type to AI Agent signature. (A signature's type is fixed once it's created.)
  4. Write the signature content and choose where it applies, exactly as you would for a human signature.
  5. Turn on the AI disclosure footer if you need one, see below.
  6. Save. AI signatures carry an AI badge in the list.

Add an AI disclosure

The AI disclosure is a short line that tells the customer the reply was generated by AI. It's off by default.
  • Turn on Add AI disclosure footer to agent replies. The help text notes it is "Required by the EU AI Act from 2 August 2026 - recommended for all AI signatures."
  • Leave the Custom message blank to use tawk.to's default wording, or type your own (for example, This reply was generated by AI). There's a character limit; if you exceed it you'll be asked to shorten it.
  • While the disclosure is off, tawk.to reminds you it is "Required in the EU from 2 August 2026 (EU AI Act)" - turn it on to disclose AI to EU-resident customers.
Note: the disclosure is added automatically, at the very bottom of the AI reply (after the signature); the customer sees it along with the signature.

How an AI reply is signed

An AI reply uses the AI signature set for the inbox or property or the property's AI default if one is set. Set an AI signature for the property (and a disclosure where you're required to) so your AI replies are signed; if no AI signature is set for the property, the reply is sent without one.

Additional considerations

  • AI and human signatures are managed separately Each signature is for AI agents or human agents, chosen when you create it. The two have their own property defaults.
  • Keep the disclosure short and plain A single clear sentence reads best and fits the character limit. Avoid links or images in the disclosure line itself.
  • Review your disclosure wording for your region Requirements differ by country. Decide the wording with whoever owns compliance for your organisation

Learn more

Set up email signatures for your organisation 
Your personal email signature
 Choosing a signature when you reply
 
 

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