Setting your AI agent’s response verbosity
The instructions below are for desktops and laptops only.
You can control how much detail your AI agent includes in its replies by adjusting the response verbosity setting. Choose between shorter answers, balanced responses, or detailed explanations based on your customers’ needs.
Before you start
Ensure you have enabled AI Assist and created an AI agent before adjusting its response verbosity.
To learn more about setting up AI Assist and configuring your AI agent, see this guide:
Getting started with AI Assist
To learn more about setting up AI Assist and configuring your AI agent, see this guide:
Getting started with AI Assist
Steps to set the response verbosity
2. Click Automation on the left navigation bar.
3. Click Agents on the left submenu.
4. Select your AI agent.
6. Select one of the following options:
- Concise- Balanced
- Detailed
7. Your changes are saved immediately.
Use the widget preview on the right to test your AI agent’s responses and see how the selected verbosity setting affects the conversation.
How response verbosity works
Response verbosity controls how brief or detailed your AI agent’s replies are. You can choose shorter responses for quick support conversations or more detailed responses when customers need additional context.
By default, your AI agent’s response verbosity is set to Balanced. This provides a middle ground between short and detailed replies, making it a suitable option for most customer conversations.
By default, your AI agent’s response verbosity is set to Balanced. This provides a middle ground between short and detailed replies, making it a suitable option for most customer conversations.
When you select Concise, your AI agent provides shorter replies with only the most important information. This works well for quick questions where customers need a direct answer.
When you select Detailed, your AI agent provides more complete replies with additional context and explanations. This works well when customers need more detailed information.
Additional considerations
- Response verbosity is configured separately for each AI agent. If you have multiple AI agents, you can choose a different response style for each agent.
- Response verbosity does not apply to SMS and Facebook Messenger conversations. These channels have their own message length limits, which continue to determine how responses are formatted.
- Test different verbosity settings to find the response style that best fits your customers and support needs.
- Response verbosity affects how your AI agent structures its replies, but it does not replace the instructions configured for your AI agent. Use the Instructions section to define your AI agent’s tone, behavior, and specific response guidelines.
Related guides
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