How to disconnect your WhatsApp Business account from tawk.to
This guide shows you how to disconnect your WhatsApp Business API account from tawk.to so messages stop appearing in your tawk.to dashboard.
To do this, you’ll need to remove the connection from the WhatsApp Business app on your mobile device. After you disconnect the account, the update will automatically be reflected in your tawk.to dashboard.
To do this, you’ll need to remove the connection from the WhatsApp Business app on your mobile device. After you disconnect the account, the update will automatically be reflected in your tawk.to dashboard.
Steps to disconnect your WhatsApp inbox
Follow these steps on the mobile device linked to your WhatsApp Business App:
Open the WhatsApp Business App and go to Settings (bottom right on iOS; three dots on Android).
Tap Account.
Tap Account.
Select Business Platform.
If this option isn’t available for you, contact us with your Property ID and WhatsApp Business Phone Number, and we’ll help you further.
If this option isn’t available for you, contact us with your Property ID and WhatsApp Business Phone Number, and we’ll help you further.
Need help?
If the Business Platform option isn’t available on your phone, or if there’s an error in the tawk.to dashboard,contact us with the following details:
And we’ll help to disconnect your inbox.
- Property ID
- WhatsApp Business Phone Number
And we’ll help to disconnect your inbox.
Important considerations
- Disconnection must be done from your mobile device via WhatsApp Business App. The tawk.to dashboard updates automatically, so no additional steps are required in the dashboard.
- Ensure you disconnect from the correct mobile device that’s linked to your WhatsApp Business App.
- After disconnection, you can reconnect the same number or connect a different WhatsApp account if needed.
Related guides
If you have feedback about this article, or if you need more help:
- Click the green live chat icon
- Schedule a call with us
- Visit our community